Part-Time Associate Telephone Operator - Evenings

Dartmouth-Hitchcock Health•Keene, NH

About The Position

The Associate Telephone Operator is the first point of contact for callers, patients, and staff, assisting with placing and receiving calls in a 24/7 environment. The operator gathers enough information to determine the nature and urgency of each call and responds or refers it appropriately. The schedule is three days per week, from 2:30 p.m. to 12:00 a.m., with rotating weekends included.

Requirements

High school diploma or equivalent.
One year of experience in a telephone-based customer service role, preferably in a healthcare environment, and/or one year of telecommunications experience.
Ability to use a computer and phone for extended periods.
Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
Demonstrated communication and interpersonal service skills.
Ability to work independently and as part of a team.
Initiative and self-accountability, with exceptional organizational and time-management skills.
Comply with D-H policies and standards for all actions related to the role.

Responsibilities

Receive, transfer, and place calls using appropriate telephone etiquette and standardized greetings.
Use listening, reasoning, problem-solving, comprehension, and quick-response skills.
Answer external users’ questions promptly and courteously and provide general information.
Interact professionally with callers and colleagues, providing attention, support, and assistance to promote exceptional customer service.
Use computer, telephone, and paging systems proficiently.
Maintain a pleasant and helpful demeanor and a professional attitude toward internal users and external customers.
Perform switchboard processes precisely and accurately for emergency alarms, codes, and disaster incidents.
Use multiple mass communication notification tools proficiently.
Respond efficiently and accurately to emergency codes according to designated procedures, including Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
Perform other duties as required or assigned.