Associate Support Analyst Intern

Berkley • Wilmington, DE

1d • $25

About The Position

W. R. Berkley Corporation is comprised of 60+ businesses, with Berkley Technology Services (BTS) as a shared services group. BTS emphasizes its people, unique perspectives, and the delivery of adaptable, secure, user-focused solutions. The company operates on a decentralized model, valuing communication, feedback, and an open-door policy. Their mission is to believe in the value of every voice, translate needs into capabilities, and secure Berkley's future. Their vision is to be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched experience. As an Associate Support Analyst Intern with the Berkley Experience and Support Team, the individual will gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. This role involves collaborating with BTS employees across various positions on challenging projects, interacting with management and senior leaders, and gaining insight into the business and technology within the insurance industry.

Requirements

• Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products
• Working knowledge of the administration of Active Directory
• Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery.
• Experience with Installing hardware and software on desktops and laptops
• Must be able to demonstrate working knowledge of major desktop software applications and networking concepts for troubleshooting purposes.
• Experience with troubleshooting local printer problems
• Self-starter with a good work ethic.
• Demonstrated ability to communicate with technical and non-technical individuals and teams.
• Proven track record of working in a fast paced and dynamic production environment managing multiple priorities.
• Must have a strong customer service focus and sense of urgency.
• Experience resolving end users’ hardware and software issues in an IT environment.
• Working towards a degree or equivalent with emphasis in computer science or related field; or equivalent combination of education and experience.
• Candidates should have working knowledge of Windows 10, Microsoft Office Suite, Active Directory, networking and remote tools.
• Registered undergraduate student pursuing a major in an IT-related degree
• Aggressive curiosity
• Desire to learn
• Attention to detail
• Strong communication and analytical skill
• Able to manage multiple competing priorities
• Interest in a technical career in the field of Information Security

Nice To Haves

• Preferred overall GPA of 3.0 or higher
• Participation in extracurricular and leadership activities a plus
• Experience in customer service preferred

Responsibilities

• Install new images as scheduled and needed.
• Maintain, install, and upgrade computers as necessary.
• Perform testing of new operating systems and various software and hardware.
• Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects.
• Review service tickets, solve and troubleshoot problems related to desktop computers, laptops, and different systems.
• Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.

What This Job Offers

• Career Level: Intern
• Number of Employees: 1,001-5,000 employees