Associate Tech Support Analyst
About The Position
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers Use remote control tools to assist off-site users when needed Configure, deliver, and install new computers and peripherals for new hires Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system Prioritize workload based on service level agreements Act as a technical resource to others to resolve problems or issues Anticipate customer needs and proactively identify solutions Plan, prioritize, organize and complete work to meet established objectives You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/GED
- 3+ years of experience as a Desktop Support Technician
- 3+ years of experience with PC operating systems
- 3+ years of experience in a customer service role
- 3+ years of Technology Support experience
- 3+ years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
- Must have a reliable transportation
- Must be able to lift to 50 pounds of computers or other IT equipment
Nice To Haves
- Bachelor's degree or higher level of education preferred
- CompTIA A+ Certification preferred
- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Responsibilities
- Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
- Use remote control tools to assist off-site users when needed
- Configure, deliver, and install new computers and peripherals for new hires
- Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
- Prioritize workload based on service level agreements
- Act as a technical resource to others to resolve problems or issues
- Anticipate customer needs and proactively identify solutions
- Plan, prioritize, organize and complete work to meet established objectives
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
