Part-Time Associate Tech Support Analyst
About The Position
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. As a part-time Associate Tech Support Analyst, you will provide first-level support for the retail and corporate environments for hardware and software applications. Your schedule may vary based on the business need and depend on the team you are selected for. Why Join Us? Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness. Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.
Requirements
- One or more years of customer service and/or phone support experience
- Ability to type approximately 35 WPM while on the phone with the customer.
- Strong analytical and problem-solving skills with attention to detail
- Ability to handle stressful situations in a professional manner.
- Professional telephone etiquette
- Ability to handle a high volume of work accurately with frequent interruptions.
- Ability to work varying shifts and weekends.
- Excellent attendance and punctuality record
Nice To Haves
- Current or previous Publix retail experience
- Current or previous experience using Publix Applications (Chaintrack, Supply Chain Work Bench, POS systems, etc.)
Responsibilities
- Answer phones and log incidents for the calls received.
- Perform first level problem determination/support via the phone for store/corporate hardware and software application problems.
- Monitor alerts for hardware and software applications and take appropriate actions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
