Associate Support Analyst Intern

Berkley•Wilmington, DE

18h

About The Position

W. R. Berkley Corporation is comprised of 60+ businesses, including Berkley Technology Services (BTS) and other shared services groups. At Berkley Technology Services, the core of success is its people, with teams bringing unique perspectives to deliver adaptable, secure solutions and an unmatched user-focused experience. BTS thrives in Berkley's decentralized model, leveraging the power of a long-standing, heritage brand while encouraging innovation and entrepreneurial spirit. Internally, BTS operates as a relatively flat organization, valuing communication and feedback, and fostering a culture of trust, transparency, and engagement through an open-door policy. Their mission is to believe in the value of every voice, translate needs into capabilities, and secure the future of Berkley. Their vision is to be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched experience. As an Associate Support Analyst Intern with the Berkley Experience and Support Team, you will gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. This role involves collaborating with BTS employees in various positions to complete challenging projects, interacting with all levels of management and senior leaders, and gaining insight into business and technology in the insurance industry.

Requirements

Self-starter with a good work ethic.
Demonstrated ability to communicate with technical and non-technical individuals and teams.
Proven track record of working in a fast paced and dynamic production environment managing multiple priorities.
Must have a strong customer service focus and sense of urgency.
Experience resolving end users’ hardware and software issues in an IT environment.
Working towards a degree or equivalent with emphasis in computer science or related field; or equivalent combination of education and experience.
Candidates should have working knowledge of Windows 10, Microsoft Office Suite, Active Directory, networking and remote tools.
Registered undergraduate student pursuing a major in an IT-related degree
Aggressive curiosity
Desire to learn
Attention to detail
Strong communication and analytical skill
Able to manage multiple competing priorities
Interest in a technical career in the field of Information Security
Excellent oral and written communication

Nice To Haves

Preferred overall GPA of 3.0 or higher
Participation in extracurricular and leadership activities a plus
Experience in customer service preferred

Responsibilities

Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products
Install new images as scheduled and needed.
Maintain, install, and upgrade computers as necessary.
Perform testing of new operating systems and various software and hardware.
Working knowledge of the administration of Active Directory
Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery.
Experience with Installing hardware and software on desktops and laptops
Must be able to demonstrate working knowledge of major desktop software applications and networking concepts for troubleshooting purposes.
Experience with troubleshooting local printer problems
Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects.
Ability to review service tickets, solve and and troubleshoot problems related to desktop computers, laptops, and different systems.
Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.