Associate Tech Support Analyst

UnitedHealth Group • San Antonio, TX

15h • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work done with this team directly improves health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. The culture is guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. The company aims to make an impact on the communities served by advancing health equity on a global scale. This role offers the flexibility to telecommute from anywhere within the U.S. Positions in this function provide technical support to the enterprise, including incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees. Performance is rewarded and recognized in an environment that provides clear directions for success and development opportunities for other roles. UnitedHealth Group's mission is to help people live healthier lives and make the health system work better for everyone, believing everyone deserves the opportunity to live their healthiest life, and is committed to mitigating environmental impact and delivering equitable care.

Requirements

• High School Diploma/GED
• 1+ years of hands-on technical support experience
• Intermediate level of proficiency with Windows
• Access to reliable transportation and valid US driver’s license
• Adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

• Provide technical support to the enterprise
• Work on incident management response and restoration
• Determine issue priority, provisioning, and service request fulfillment
• Perform installations, upgrades, and releases/deployments
• Conduct problem management analysis and resolution
• Contribute to data center construction, operations, and maintenance
• Analyze and investigate
• Provide explanations and interpretations within area of expertise

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Career development opportunities
• Culture guided by diversity and inclusion
• Talented peers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees