Associate Tech Support Analyst

UnitedHealth Group • Washington, DC

7d • $29 - $52

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. (sm)
As an Associate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.

Requirements

• High School Diploma/GED (or higher)
• 3+ years of experience with PC operating systems including Windows 10 & 11
• 3+ years of Desktop support experience
• 3+ years of Technology Support experience
• 2+ years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
• 2+ years of experience with Microsoft Office operating systems, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft PowerPoint
• Ability to travel to another local office (within 1–2-mile radius) as needed

Nice To Haves

• Bachelor’s Degree (or higher)
• Microsoft Certifications
• Information Technology Certifications (CompTIA A+ or Network+)
• Experience using Bomgar and Altiris
• Experience in a Call Center or Customer Service role
• Mobile device support experience (Android and IOS)
• MAC support experience (iPad and iPhone)
• Wireless networking experience
• Experience with service ticketing / tracking systems
• Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)
• Written/verbal communication skills
• Enjoy challenging troubleshooting situations and pay attention to details
• Highly motivated individual with excellent consumer-facing skill - sets
• Must be a self-starter and able to work independently while being part of a decentralized team

Responsibilities

• Analyze and investigate
• Provide explanations and interpretations within area of expertise
• Provide local and remote technical support for United Health Groups shared desktop applications
• Use pertinent data and facts to identify and solve a range of problems within the area of expertise
• Investigate non-standard requests and problems, with some assistance from others
• Work exclusively within a specific knowledge area
• Prioritize and organize your own work to meet deadlines
• Provide explanations and information to others on topics within the area of expertise.
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED