Associate Specialist, Logistics

RXO, Inc. • Charlotte, NC

1d • $15 - $20 • Onsite

About The Position

As an Associate Specialist, Logistics at RXO, you will monitor drivers’ delivery activity and coordinate scheduling, delivery, and routing matters with external customers and contracted drivers. The role involves frequent phone communication between customers and drivers, as well as billing and data entry tasks. The position is onsite Monday through Friday, 8:00 AM to 5:00 PM, at RXO’s Ballantyne office at 11215 N Community House Rd, Charlotte, NC. The hourly pay rate is $15.20–$20.00, based on experience.

Requirements

• Experience with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• High school diploma or equivalent.
• One year of related experience, including call center experience.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Ability to multitask with exceptional organizational skills.

Responsibilities

• Assemble multiple routes for customer orders within a market.
• Maintain phone communication between external customers and contracted drivers or couriers.
• Assist contracted drivers with delivery issues.
• Resolve customer issues and complaints and answer questions.
• Monitor progress of delivery routes.
• Perform customer billing and data entry tasks.
• Assign delivery routes to drivers or couriers.
• Oversee unloading processes for returning routes at the end of the day.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed