Associate Solutions Engineer - Mixed Industries (West)

Talkdesk

12d • $124,000 - $164,000

About The Position

The Associate Solutions Engineer is an early-career technical sales role for someone interested in technology, AI, customer problem-solving, consultative selling, and customer experience transformation. The Solutions Engineering organization advises the Go-to-Market team, helping customers envision, validate, and realize the value of Talkdesk’s platform and AI innovations.

In this developmental role, you will support experienced Solutions Engineers and other teams in helping prospective and existing customers understand how Talkdesk solutions can improve customer experience, modernize contact center operations, and advance business outcomes. You will build foundational expertise in cloud contact center technology, AI-powered customer experience, automation, integrations, enterprise software, and consultative selling, with training, mentorship, certifications, and hands-on experience.

The position involves customer-facing activities and collaboration across Solutions Engineering, Sales, Customer Success, Product, Engineering, Marketing, Value Advisory, Enterprise Architecture, AI Solutions Engineering, Partner Engineering, Proposal Management, and Demo Engineering. Travel to customer meetings, internal events, and team sessions may be needed. Work is primarily in an office environment and includes extended periods of sitting or standing and computer-based work.

Requirements

• Bachelor’s degree in a technical, business, data, communications, or related field, or equivalent practical experience.
• Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain ideas clearly and adapt communication style for different audiences.
• Strong presentation skills or a desire to develop into a confident presenter.
• Curiosity, coachability, initiative, willingness to learn, and a go-getter attitude.
• Strong problem-solving skills and ability to connect customer needs to potential solutions.
• Ability to work effectively in a fast-paced, collaborative environment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Professionalism, accountability, and responsiveness with internal and external stakeholders.
• Comfort learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.

Nice To Haves

• AI experience is strongly preferred.
• Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS.
• Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications.
• Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences.
• Familiarity with Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms.
• Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation.

Responsibilities

• Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
• Learn to understand customer business challenges, contact center operations, technical environments, and transformation goals.
• Assist in preparing and delivering demonstrations that show how Talkdesk can address customer problems and improve customer experience and business outcomes.
• Support the creation of customer demos, use cases, presentations, follow-up materials, and technical documentation.
• Document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
• Develop foundational knowledge of Talkdesk's AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation.
• Collaborate with internal teams to support high-quality customer engagements.
• Participate in customer meetings, discovery sessions, demonstrations, AI workshops, deal reviews, enablement sessions, and team learning activities.
• Build confidence explaining technical concepts clearly and in a business-oriented way.
• Learn to support competitive positioning and differentiate Talkdesk solutions in the market.
• Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.
• Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences.
• Develop technical, presentation, consulting, business, and customer-facing skills through training, mentorship, certifications, and hands-on experience.
• Travel to customer meetings, internal events, and team sessions as needed.

Benefits

• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off for exempt employees, subject to manager approval and business needs
• Accrual-based paid time off for non-exempt employees, subject to manager approval and business needs
• 14 paid holidays per year
• Equity and short-term bonus or commission incentives may be available depending on level and role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level