Associate Solution Consultant

Drips • Austin, TX

3d

About The Position

The Associate Solutions Consultant drives the ideation, intake, and delivery of use cases after an enterprise agreement is signed. The role supports active enterprise accounts across the Solutions Consulting team and focuses on structuring new use cases as a client’s book of work grows, turning client requirements into a connected customer experience. It emphasizes sustained account partnership across the lifespan of an enterprise relationship, rather than deal-by-deal sales pursuit. This position does not report to or sit under an individual Solutions Consultant.

The Associate Solutions Consultant partners with client business owners and internal teams to identify and sequence use cases, coordinate discovery around governance and go-live timelines, and transfer scope and design intent to delivery teams. The role maintains use-case and Salesforce records, tracks product requests, and provides continuity during implementation. Business-case, pricing, and scope decisions are escalated to the assigned Solutions Consultant(s) and Director.

Applicants are asked to submit a cover letter with their resume. The letter must be under 250 words and include at least two Key Responsibilities they have direct experience with and can discuss, the Drips core value they embody most, and their salary requirements or range.

Requirements

• Bachelor’s degree and/or 1 to 3 years of experience in solutions consulting, implementation, client success, cross-functional project coordination, or a related client-facing or technical-delivery role.
• Strong organizational discipline and ability to track multiple concurrent workstreams with different timelines while maintaining detail.
• Comfort building and refining structured intake templates or processes and iterating based on stakeholder experience.
• Willingness to learn Drips’ documentation standards.
• Familiarity and comfort discussing data integration concepts and translating technical requirements for IT and business stakeholders, including APIs and flat-file/SFTP exchange.
• Strong Salesforce discipline and comfort maintaining accurate use-case and case records.
• Clear written and verbal communication skills, including direct coordination with client business owners and internal cross-functional stakeholders.
• Comfort operating without formal authority and judgment to determine when to escalate.

Nice To Haves

• Experience in B2B SaaS is ideal.
• Experience with or exposure to healthcare, insurance, education, or another highly regulated industry; demonstrated ability to ramp quickly in a regulated market is also considered.
• Working familiarity with use-case or requirements documentation, such as PSGs or BRDs.

Responsibilities

• Partner with client business owners to identify, structure, and sequence use cases under existing enterprise agreements; determine whether needs require new development or can use reusable functionality, and connect use cases to the broader customer experience.
• Maintain intake templates and project specification guides for client business owners.
• Schedule discovery sessions based on client go-live dates and governance cycles as intake forms are returned; coordinate with client-side PMO or strategic projects teams where applicable.
• Support handoff of scope, rationale, and design intent to Implementation, Production, UX, and Client Success at kickoff, and provide continuity for design-intent questions during build.
• Submit and track product and feature requests tied to signed agreements, report request timelines to clients, and follow up with Product and Engineering on requests that are closed, absorbed, or deprioritized.
• Maintain accurate and current UCA inventory attachments, use-case status, and related Salesforce records for active use cases under enterprise agreements.
• Work with the Solutions Consultant(s) and Director assigned to enterprise accounts, escalating business-case, pricing, and scope decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level