Associate Software Implementation Analyst

Insperity • Kingwood, TX

11d

About The Position

This position supports project activities for enterprise software implementations, from client discussions through training, while developing the technical skills needed to participate in future implementations. The role involves learning to configure systems using SQL scripting and software configuration. It works with clients and experienced Implementation personnel to establish objectives, set up and optimize software, integrate systems, deliver training, resolve open issues, and coordinate project deadlines.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, or a related field.
• Solid interpersonal skills for interacting with coworkers and customers.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Excellent written and verbal presentation skills.
• Ability to communicate technical and project information in a business context.
• Demonstrated track record of delivering quality, on-time business solutions to a diverse customer base.
• SQL or FoxPro database experience.
• Strong customer relations, time management, and organizational skills.

Nice To Haves

• Experience in system integration, HR, accounting, or the computer industry.
• Technical support or training experience.

Responsibilities

• Host remote kickoff meetings with clients to determine business objectives for project implementations.
• Create configuration notes and review them with experienced Implementation personnel for accuracy and to identify configuration capabilities the product does not have before sending notes to the client.
• Set up client software and verify questions with experienced Implementation personnel.
• Work with the Analyst team to learn how to configure ongoing system requests as needed for projects.
• Configure interfaces integrating with existing HR, payroll, or accounting systems and test them to confirm integration is complete.
• Work with the Analyst team to tailor formal training to customer specifications.
• Provide required training on applicable Insperity Business Performance Solutions software to new client administrators, operators, supervisors, and employees.
• Document and review open issues from training with relevant personnel, update configuration as necessary, and update configuration notes to reflect changes.
• Work with clients on system optimization through project closing.
• Coordinate project deadlines and timing with appropriate team members and a mentor.
• Help improve customer experience and satisfaction and increase customer reference-ability.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.
• Flexible work arrangements are available for over 80% of Insperity jobs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level