Associate Software Implementation Analyst
About The Position
The Associate Software Implementation Analyst supports enterprise software implementation projects, from client discussions and requirements gathering through configuration, training, and project closing. The role includes learning to configure systems using SQL scripting and software configuration, with the goal of developing the technical skills needed to participate in future enterprise implementations. The analyst works with clients and experienced implementation personnel to set up software, configure and test interfaces, tailor training, resolve open issues, and optimize systems. The position also collaborates with team members and a mentor to coordinate project deadlines and improve customer satisfaction.
Requirements
- A bachelor's degree in Computer Science, Management Information Systems, or a related field is desired.
- Solid interpersonal skills for interacting with coworkers and customers.
- Ability to manage multiple projects and tasks to completion with minimal supervision.
- Excellent written and verbal presentation skills.
- Experience communicating technical and project information in a business context.
- Demonstrated track record of delivering quality, on-time business solutions to a diverse customer base.
- SQL or FoxPro database experience.
- Strong customer relations, time-management, and organizational skills.
Nice To Haves
- Experience in system integration, HR, accounting, or the computer industry is preferred.
- Technical support or training experience is preferred.
Responsibilities
- Host remote client kickoff meetings to determine business objectives for implementation projects.
- Create configuration-notes documentation and review its accuracy and product configuration limitations with experienced implementation personnel before sending it to the client.
- Set up client software and verify questions with experienced implementation personnel.
- Work with the Analyst team to learn how to configure ongoing system requests as needed for projects.
- Configure interfaces to integrate with existing HR, payroll, or accounting systems.
- Test interfaces to confirm integration is complete.
- Work with the Analyst team to tailor formal training to customer specifications.
- Provide training on applicable Insperity Business Performance Solution software to administrators, operators, supervisors, and employees, as required.
- Document and review open issues from training with pertinent personnel, update configurations as necessary, and revise configuration notes to reflect changes.
- Work with clients on system optimization through project closing.
- Coordinate project deadline timing with appropriate team members and a mentor.
- Improve customer experience and satisfaction and increase customer reference-ability.
Benefits
- Generous paid time off.
- Medical, dental, and vision benefits.
- Health and wellness support.
- Paid volunteer hours.
- Continuous learning programs, mentorship opportunities, and ongoing training.
- Flexible work arrangements are available for over 80% of Insperity jobs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
