Associate Software Implementation Analyst

Insperity • Houston, TX

1d

About The Position

This position supports project activities from client discussions through training while developing the technical skills needed to participate in future enterprise project implementations. The role involves configuring systems using SQL scripting and software configuration, setting up client software, integrating it with existing HR, payroll, or accounting systems, testing interfaces, delivering client training, and supporting system optimization through project closeout. The analyst coordinates project timing and deadlines with team members and a mentor and works to improve customer experience and satisfaction.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, or a related field.
• Solid interpersonal skills for interfacing with coworkers and customers.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Excellent written and verbal presentation skills.
• Experience communicating technical and project information in a business context.
• Demonstrated track record of delivering quality, on-time business solutions to a diverse customer base.
• SQL or FoxPro database experience.
• Strong customer relations, time management, and organizational skills.

Nice To Haves

• Experience in system integration, HR, accounting, or the computer industry.
• Technical support or training experience.

Responsibilities

• Host remote kick-off meetings with clients to determine business objectives for project implementations.
• Create configuration notes and review them with experienced Implementation personnel for accuracy and for configuration capabilities that are not available in the product before sending notes to the client.
• Complete client software setup and verify questions with experienced Implementation personnel.
• Work with the Analyst team to learn how to configure ongoing system requests as needed for projects.
• Configure interfaces to integrate with existing HR, payroll, or accounting systems.
• Test interfaces to confirm integration is complete.
• Work with the Analyst team to tailor formal training to customer specifications.
• Provide training on applicable Insperity Business Performance Solution software to client administrators, operators, supervisors, and employees, as required.
• Document and review open issues from training with pertinent personnel, update configuration as necessary, and revise configuration notes to reflect changes.
• Work with clients on system optimization through project closing.
• Coordinate project deadlines and timing with appropriate team members and a mentor.
• Improve customer experience and satisfaction and increase customer reference-ability.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level