Software Implementation Engineer

Raymond West•Cypress, CA

5h•$80,000 - $162,200

About The Position

Raymond West is seeking a Software Implementation Engineer to provide end-user concepting, technical planning, software and controls expertise, testing, field support, installation, commissioning, and post-installation support for automated equipment. The role supports software and electrical controls that interface with customers’ warehouse management software and operate automated storage and retrieval systems (AS/RS), automatic guided vehicles (AGVs), conveyors, robotics, and powered industrial vehicles (PIT). The position may involve advising on automation applications, arranging software-license renewals, installing software and automation equipment at customer sites, and training end users. The engineer also works with sales specialists on applications, specifications, demonstrations, and general sales support. The role offers the opportunity to develop expertise in warehouse automation and logistics. Raymond West provides end-to-end warehouse solutions, including lift trucks, racking, conveyor, dock and door, rentals, parts, and service. The position requires technical ability, problem-solving skills, effective communication with suppliers and internal and external customers, and a willingness to travel 25%–40% (approximately 10–20 hours per week). Typical hours are Monday through Friday, 8 a.m. to 5 p.m., or variable as required. The salary range is $80,000–$162,200, with the offer potentially influenced by experience, education, and work location. Candidates must be able to pass a pre-employment physical and drug screen and be insurable by Raymond West.

Requirements

Bachelor’s degree in engineering, computer science, or equivalent.
More than five years of experience in application, design, and installation of mechanical systems, or an equivalent combination of education and experience.
Experience with AutoCAD.
Excellent written and verbal communication skills.
Excellent organizational and time-management skills.
Proficiency in Microsoft Office Suite and similar software, including AutoCAD, Word, Excel, Outlook, and Project.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Working knowledge of Microsoft networks, including firewalls, antivirus products, and local administration.
Working knowledge of material handling concepts, inventory control methods, and general ERP/WMS systems, or the ability to learn these quickly.
Working knowledge or ability to quickly learn Windows basic system and network administration, Microsoft SQL Server, SQL Server Studio Manager, Oracle, SQL scripts, Microsoft Access, and remote support products such as TeamViewer, GoToAssist, and WebEx.
Experience with one or more programming languages, such as C#, Java, Python, or JavaScript.
Ability to speak effectively before groups of customers or employees.
Ability to program and troubleshoot PLCs such as Allen-Bradley or Siemens, HMIs, and industrial networks.
Ability to work off-hours as specific needs dictate and assume additional responsibility when required.
Ability to work under minimal supervision and respond rapidly to changing requirements.
Demonstrated drive and initiative, and willingness to continually learn new products and policies.
Ability to manage time effectively and maintain an acceptable attendance record.
Ability to work independently and as part of a team with sales representatives, suppliers, installers, and clients.
Valid, unrestricted driver’s license with no more than the allowable number of points on record.
Must be insurable by Raymond West.
Must be able to pass a pre-employment physical and drug screen.

Nice To Haves

Proficiency in PLC programming, such as RSLogix or TIA Portal, and HMI development.
Familiarity with industrial communication protocols such as Ethernet/IP, Modbus, and Profibus.
Experience with VFDs, sensors, actuators, and safety systems.
Prior knowledge of material-handling automation, including software interfaces to the equipment.

Responsibilities

Work with vendors and Raymond West Sales to help develop estimates.
Provide technical software sales support to Raymond West Systems Account Specialists, including customer visits and preparation of customer integration application specifications.
Design routes and rules for AGVs, AS/RS, and powered industrial trucks.
Support setup and commissioning of automated control systems.
Install and implement Power Pick Systems, Supervisor software, and the Raymond iWarehouse Suite; schedule work and prepare training agendas according to customer needs.
Train end users, including train-the-trainer and operator training, and configure software.
Maintain and implement customer software support renewals, generate renewal quotes, receive customer purchase orders, create partner purchase orders, and track Power Pick System populations in Raymond West dealer territories.
Understand controls architectures, controls levels, controls-domain functionality, and WMS/WCS integration.
Conduct system testing, commissioning, and installation support.
Develop, define, and execute acceptance test plans covering physical, functional, rate, and availability testing.
Program and troubleshoot PLCs, HMIs, and industrial networks.
Create electrical schematics and panel layouts using CAD tools.
Collaborate with mechanical and software engineers to ensure seamless system integration.
Travel to customer job sites and other offices as required.