Associate Software Implementation Analyst

Insperity • Dallas, TX

9d

About The Position

The Associate Software Implementation Analyst handles project activities ranging from client discussions to training while developing the technical skills needed to participate in future enterprise implementations. The role includes learning to configure systems using SQL scripting and software configuration. The analyst works with clients and experienced Implementation personnel to understand project objectives, set up and optimize software, configure and test interfaces, tailor and deliver training, and manage implementation issues through project closeout.

Requirements

• Strong interpersonal skills for working with coworkers and customers.
• Ability to manage multiple projects and tasks through completion with minimal supervision.
• Excellent written and verbal presentation skills.
• Ability to communicate technical and project information in a business context.
• Demonstrated ability to deliver quality, on-time business solutions to a diverse customer base.
• SQL or FoxPro database experience.
• Strong customer relations, time management, and organizational skills.

Nice To Haves

• Bachelor’s degree in Computer Science, Management Information Systems, or a related field.
• Experience in system integration, HR, accounting, or the computer industry.
• Technical support or training experience.

Responsibilities

• Host remote kickoff meetings with clients to determine business objectives for project implementations.
• Create configuration notes and review them with experienced Implementation personnel for accuracy and to identify configuration capabilities that are not available in the product before sending the notes to the client.
• Set up client software and verify questions with experienced Implementation personnel.
• Work with the Analyst team to learn how to configure ongoing system requests as needed for projects.
• Configure interfaces to integrate with existing HR, payroll, or accounting systems.
• Test interfaces to confirm integrations are complete.
• Work with the Analyst team to tailor formal training to customer specifications.
• Provide training on applicable Insperity Business Performance Solution software to administrators, operators, supervisors, and employees as required.
• Document and review open issues from training with relevant personnel, and update configuration as needed.
• Update configuration notes to reflect changes.
• Work with clients on system optimization through project closeout.
• Coordinate project deadlines and timing with appropriate team members and a mentor.
• Improve customer experience and satisfaction and increase customer referenceability.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed