Associate, Service | February 2027 Start

GLG • Boston, MA

3d • Onsite

About The Position

GLG is seeking Associates to deliver best-in-class client service in a performance-driven, merit-based, and team-oriented environment. Associates help drive GLG’s Insight Network by working directly with leading financial services firms, consultancies, and corporations to connect them with relevant first-hand expertise. The role suits candidates with natural curiosity, strong critical thinking skills, and a competitive, client-focused mindset.

Associates complete onboarding, apprenticeship, and training programs while developing skills in project delivery, client relationship-building, and expert engagement. Within a few months, they take ownership of project lifecycles and communicate regularly with clients and experts, with ongoing coaching and mentoring from their teams. The position offers opportunities to develop project management, communication, client service, negotiation, account management, and commercial skills, and potentially to become a people manager after succeeding as an individual contributor.

Requirements

• Bachelor’s degree or higher.
• 0–3 years of work experience in client-facing, sales, or account management roles.
• Demonstrated critical thinking and creative problem-solving skills.
• Excellent communication and interpersonal skills, including comfort with phone-based outreach.
• Ability to work independently and collaboratively in an ever-changing, fast-paced environment.
• Receptiveness to close coaching and feedback.
• Ability to multitask and prioritize effectively while maintaining attention to detail.
• Hustle and tenacity to go above and beyond to delight clients.
• Appreciation for data and understanding of numbers.
• Willingness to work flexible and extended hours, including evenings and some holidays, based on client needs and expectations.

Responsibilities

• Engage daily with clients to build relationships, deliver tailored support, and deploy custom solutions.
• Own client projects from start to finish, including scoping projects, finding or recruiting appropriate experts, and delivering high-quality outcomes to clients and experts.
• Collaborate with colleagues, managers, and internal stakeholders to present GLG’s product suite, maximize commercial outcomes, grow revenue, and retain existing accounts.
• Uphold GLG’s compliance framework and company values.

Benefits

• Comprehensive medical, dental, and vision coverage effective on the first day of employment.
• Flexible paid time off with no predetermined vacation limits, plus 10 company holidays.
• 401(k) and Roth 401(k) plans with an employer match, subject to annual limits and vesting.
• Tuition reimbursement for eligible courses, including language skills courses.
• Paid parental leave.
• Adoption and surrogacy reimbursement.
• Free wellbeing support through the Calm app, Maven, and EAP.
• Free long-term therapy and counselling assistance through Pathways.
• Other work perks and benefits based on final job location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level