Associate, Service Transformation

Oscar Health•New York, NY

16h•$96,876 - $127,150•Hybrid

About The Position

Oscar is hiring an Associate, Service Transformation to join its Concierge Optimization team. The role drives project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences. The Associate manages implementation details, analyzes performance, coordinates stakeholders, and supports smaller member and provider service-optimization initiatives alongside broader transformation work. The position reports to the Senior Director Member & Provider Services and is based in Oscar’s New York office. It follows a hybrid schedule requiring three in-office days per week. Thursdays are required in-office for team meetings and events; the other two office days are flexible. The base pay range is $96,876.00–$127,149.75 per year. The role is eligible for employee benefits, participation in Oscar’s unlimited vacation program, and annual performance bonuses.

Requirements

A bachelor’s degree or 3+ years of commensurate experience.
3+ years of work experience in operations, health insurance, data analysis, engineering, or consulting.
2+ years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
2+ years of end-to-end project management experience.
2+ years of experience designing and improving workflows and establishing accompanying operating and technical procedures.
2+ years of experience with process improvement methodologies such as Lean, Six Sigma, or Theory of Constraints.

Nice To Haves

Bachelor’s degree in Engineering, Business Administration, or another related field.
Lean Six Sigma Green Belt certification or higher.

Responsibilities

Lead end-to-end management of cross-functional implementations and projects, including creating project plans, engaging stakeholders, managing cross-functional relationships to drive collaboration, mitigating edge cases, and ensuring on-time completion.
Evaluate departmental performance by creating, gathering, and analyzing data; assist with developing departmental metrics and implementing mitigation strategies.
Work with relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation.
Mentor team members and promote colleagues’ growth.
Comply with all applicable laws and regulations.
Perform other responsibilities as assigned.