Associate, Service Transformation
About The Position
Oscar is hiring an Associate, Service Transformation to drive project work that brings Service Forward to life. The role partners with business and technical teams to improve contact-center processes, workflows, and service experiences. It manages implementation details, analyzes performance, coordinates stakeholders, and supports smaller member and provider service-optimization initiatives alongside broader transformation work. The position reports to the Senior Director Member & Provider Services and is fully remote for candidates residing in Atlanta, Georgia. Oscar notes that its work model may adapt over time and could potentially involve a hybrid presence at the associated metro-area hub office.
Requirements
- Bachelor's degree or at least 3 years of commensurate experience.
- At least 3 years of work experience in operations, health insurance, data analysis, engineering, or consulting.
- At least 2 years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
- At least 2 years of end-to-end project management experience.
- At least 2 years of experience designing and improving workflows and establishing related operating and technical procedures.
- At least 2 years of experience with process-improvement methodologies such as Lean, Six Sigma, or Theory of Constraints.
Nice To Haves
- Bachelor's degree in Engineering, Business Administration, or another related field.
- Lean Six Sigma Green Belt certification or higher.
Responsibilities
- Lead end-to-end management of cross-functional implementations and projects, including creating project plans, engaging stakeholders, managing cross-functional relationships to drive collaboration, mitigating edge cases, and ensuring on-time completion.
- Evaluate overall departmental performance by creating, gathering, and analyzing data; assist in developing departmental metrics and implementing mitigation strategies.
- Work collaboratively with relevant partner groups to develop proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
- Mentor team members and promote colleagues' growth.
- Comply with all applicable laws and regulations.
- Perform other responsibilities as assigned.
Benefits
- Unlimited vacation program
- Annual performance bonuses
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life insurance
- Disability insurance
- Paid wellness time and reimbursements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
