Associate, Service Transformation

Oscar Health•Atlanta, GA

7d•Hybrid

About The Position

Oscar is hiring an Associate, Service Transformation to join its Concierge Optimization team. The role works cross-functionally with business and technical stakeholders, represents departmental needs in company-wide strategic initiatives, and helps solve business problems related to internal processes. The Associate leads the design, optimization, and implementation of operational processes and improvements that support organizational goals. This includes gathering and documenting requirements, managing project plans and governance, recording key decisions, applying frameworks, analyzing data, and communicating risk-mitigation strategies across multiple concurrent projects and team members. The position reports to the Senior Director Member & Provider Services. The role is based in Tempe, New York, Atlanta, or Dallas, with a hybrid schedule requiring three days in the office per week. Thursday is a required in-office day for team meetings and events; the other two office days are flexible. Internal applicants outside the listed locations may be considered if they meet the job requirements and internal transfer eligibility criteria.

Requirements

Bachelor’s degree or at least 3 years of commensurate experience.
At least 3 years of work experience in operations, health insurance, data analysis, engineering, or consulting.
At least 2 years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
At least 2 years of end-to-end project management experience.
At least 2 years of experience designing and improving workflows and establishing accompanying operating and technical procedures.
At least 2 years of experience with process improvement methodologies such as Lean, Six Sigma, or Theory of Constraints.

Nice To Haves

Bachelor’s degree in Engineering, Business Administration, or another related field.
Lean Six Sigma Green Belt certification or higher.

Responsibilities

Lead end-to-end management of cross-functional implementations and projects, including creating project plans, engaging stakeholders, managing cross-functional relationships, driving collaboration, mitigating edge cases, and ensuring on-time completion.
Evaluate departmental performance by creating, gathering, and analyzing data; assist in developing departmental metrics and implementing mitigation strategies.
Work collaboratively with relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation.
Mentor team members and promote colleagues’ growth.
Comply with all applicable laws and regulations.
Perform other responsibilities as assigned.