Associate, Service Transformation
About The Position
The Associate, Service Transformation will drive project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences. The role manages implementation details, analyzes performance, coordinates stakeholders, and supports smaller member and provider service-optimization initiatives alongside broader transformation work. This position is based in Oscar's Tempe, Arizona office and follows a hybrid schedule with three in-office days per week. Thursdays are required for team meetings and events; the other two office days are flexible. The role reports to the Senior Director Member & Provider Services.
Requirements
- Bachelor's degree or 3+ years of commensurate experience.
- 3+ years of work experience in operations, health insurance, data analysis, engineering, or consulting.
- 2+ years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
- 2+ years of experience with end-to-end project management.
- 2+ years of experience designing and improving workflows and establishing accompanying operating and technical procedures.
- 2+ years of experience with process improvement methodologies such as Lean, Six Sigma, or Theory of Constraints.
Nice To Haves
- Bachelor's degree in Engineering, Business Administration, or another related field.
- Lean Six Sigma Green Belt certification or higher.
Responsibilities
- Lead end-to-end management of cross-functional implementations and projects, including creating project plans, engaging stakeholders, managing cross-functional relationships to drive collaboration, mitigating edge cases, and ensuring on-time completion.
- Evaluate departmental performance by creating, gathering, and analyzing data; assist in developing departmental metrics and implementing mitigation strategies.
- Collaborate with relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation.
- Mentor team members and promote colleagues' growth.
- Comply with all applicable laws and regulations.
- Perform other responsibilities as assigned.
Benefits
- Employee benefits
- Unlimited vacation program
- Annual performance bonuses
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
