Associate, Service Transformation

Oscar Health•Tempe, AZ

3d•Hybrid

About The Position

Oscar is hiring an Associate, Service Transformation to join its Concierge Optimization team. Oscar describes itself as a health insurance company built around a full-stack technology platform and a focus on serving its members. The role drives project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences. It manages implementation details, analyzes performance, coordinates stakeholders, and supports smaller member and provider service-optimization initiatives alongside broader transformation work. The position is based in Oscar’s Tempe, Arizona office and follows a hybrid schedule with three in-office days per week. Thursdays are required in-office days for team meetings and events; the other two office days are flexible. The role reports to the Senior Director, Member & Provider Services. The base pay range is $87,188–$114,434 per year. The role is also eligible for employee benefits, Oscar’s unlimited vacation program, and annual performance bonuses.

Requirements

Bachelor’s degree or at least 3 years of commensurate experience.
At least 3 years of work experience in operations, health insurance, data analysis, engineering, or consulting.
At least 2 years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
At least 2 years of end-to-end project management experience.
At least 2 years of experience designing and improving workflows and establishing accompanying operating and technical procedures.
At least 2 years of experience with process improvement methodologies such as Lean, Six Sigma, or Theory of Constraints.

Nice To Haves

Bachelor’s degree in Engineering, Business Administration, or another related field.
Lean Six Sigma Green Belt certification or higher.

Responsibilities

Lead end-to-end management of cross-functional implementations and projects, including creating project plans, engaging stakeholders, managing cross-functional relationships to drive collaboration, mitigating edge cases, and ensuring on-time completion.
Evaluate overall departmental performance by creating, gathering, and analyzing data; assist in developing departmental metrics and implementing mitigation strategies.
Work collaboratively with relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
Mentor team members and promote colleagues’ growth.
Comply with all applicable laws and regulations.
Perform other responsibilities as assigned.