ASSOCIATE SERVICE DESK SPECIALIST (BUREAU OF TECHNOLOGY ) - PALMER HOUSE CHICAGO JOB FAIR

Cook County • Chicago, IL

1d • Hybrid

About The Position

Provides remote technical assistance for end-user hardware and software installation, configuration, troubleshooting, and deployment. Serves as the first point of contact for technical issues via phone, email, or remote support tools, resolving routine issues in accordance with established procedures and escalating complex cases to higher-level IT support teams as necessary.

“The Offices Under the President will seek to fill the position by means of the Job Fair process.”

Requirements

• Graduation from an accredited college or university with a Bachelor's Degree or higher or Possession of a High School Diploma or General Education Development (GED) Certificate
• Four (4) years of end-user support experience in help desk or service desk environment or directly related experience or An equivalent combination of education and/or experience is required.
• Ability to provide basic insight, advice and expertise to other professionals, management, and external contacts in an assigned functional area.
• Knowledge of basic and standard principles and practices for a specialized area of focus.
• Knowledge of desktop operating systems, standard office productivity software, and basic networking concepts.
• Ability to troubleshoot hardware and software issues using established procedures.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office applications.
• Ability to operate as a team player and communicate basic or narrow-defined knowledge to team members and external stakeholders.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Provides remote technical assistance for end-user hardware and software installation, configuration, troubleshooting, and deployment.
• Serves as the first point of contact for technical issues via phone, email, or remote support tools.
• Resolves routine issues in accordance with established procedures.
• Escalates complex cases to higher-level IT support teams as necessary.

Benefits

• Medical, Dental, and Vision
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• Voluntary Benefits
• Public Service Loan Forgiveness Program (PSLF)
• Hybrid work environment which allows employees telecommuting and flexible scheduling options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree