Associate Service Account Manager

UnitedHealth Group•Draper, UT

3d•$20 - $36•Onsite

About The Position

The Associate Service Account Manager triages issues related to account-holder transactions, including outgoing transfers, stop payments, and ACH transactions. The role requires prioritizing and directing team work to meet multiple turnaround times, understanding money movement and tax implications for Health Savings Account (HSA) accounts, and researching transfers between accounts. The position also monitors and assigns work to team members and performs quality assurance on various processes. This is a full-time, onsite role at 12921 S. Vista Station Blvd, Draper, Utah. Employees work an 8-hour shift scheduled within business hours of 7:00 a.m. to 6:00 p.m. Mountain Time, Monday through Friday. During the November-through-April open-enrollment peak season, flexibility is essential; occasional overtime and weekend work may be required. Training takes place during normal business hours. The hourly pay range is $20–$36, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Benefits include a comprehensive benefits package, incentive and recognition programs, an employee stock purchase program, and 401(k) contribution, subject to eligibility requirements.

Requirements

High school diploma or GED, or at least 6 months of banking or financial transactions experience.
Must be at least 18 years old.
Microsoft Excel skills, including updating reports and spreadsheets, creating and/or editing spreadsheets, using basic formulas, sorting, and filtering.
Ability to work full-time onsite at 12921 S. Vista Station Blvd, Draper, UT 84020.
Ability to work an 8-hour shift within business hours of 7:00 a.m. to 6:00 p.m. MST, Monday through Friday, with flexibility during the November-through-April peak season and availability for occasional overtime and weekends.
Experience researching and solving complex issues.
Ability to organize and prioritize work.

Nice To Haves

At least 6 months of experience working with HSA accounts.
Financial banking experience.
Proficiency with computer applications, data entry, typing, and ten-key.
Experience leading others.

Responsibilities

Process requests regarding stop payments and ACH/Bill Pay transactions.
Process requests regarding account transfers and closures.
Assist with documenting and writing procedures.
Process escalation requests from internal partners.
Understand and research money movement between accounts.
Serve as a subject matter expert on projects affecting Financial Transactions and drive process improvements within the team.
Follow applicable processes, procedures, federal regulations, and banking policies.
Perform work promptly, reliably, and accurately, especially when handling deposit transactions.
Monitor and assign work to other team members.
Perform quality assurance of various processes.