Associate Sales Consultant

Toll Brothers, Inc.•Danbury, CT

5d•$36,500 - $45,900•Onsite

About The Position

Toll Brothers is hiring an Associate Sales Consultant for a new luxury home community in Danbury, Connecticut. This on-site role is a training position intended to prepare the employee to become a Sales Consultant. The Associate Sales Consultant assists with achieving community sales goals, including generating traffic and sales agreements, supporting customer satisfaction, and providing a luxury customer experience from a customer’s first visit through move-in. The position is on-site five days per week and maintains a full-time, five-day work week. The role involves generating and supporting leads, coordinating with sales and marketing teams, conducting competitive research, demonstrating homes and community features, and using business applications to maintain customer information and complete business needs. It also supports sales paperwork, the mortgage process, post-sale customer communications, and the customer’s experience through closing.

Requirements

Real estate license is required in some states.
Weekend availability is required.
Maintain a full-time, five-day work week.
Be a self-starter and motivated to learn through mentorship.
Demonstrate customer-service skills and an interest in understanding customers and creating win-win solutions.
Show interest in developing sales techniques to generate leads and gain customer commitment.
Ability to collaborate with internal partners, including Online Sales and Construction, across departments.
Willingness to develop negotiation skills to explore alternatives, influence and persuade others, and gain acceptance and commitment.
Communicate clearly and concisely, using appropriate grammar and organizing ideas effectively.
Be coachable, willing to be mentored, and willing to take on additional responsibilities beyond the scope of the role.

Nice To Haves

Bachelor’s degree.
At least one year of sales and/or customer service experience.

Responsibilities

Assist with achieving community sales goals, including traffic generation, sales agreements, and customer satisfaction.
Maintain updated online information for the assigned community on Tollbrothers.com, MLS, and other platforms.
Support Online and Onsite Sales teams in improving internet lead conversion.
Build and leverage relationships with real estate agents.
Conduct prospecting and appointment-setting activities.
Coordinate with the marketing team to plan traffic-generating activities.
Learn to manage the supply of quick-delivery homes in the community.
Conduct competitive analysis of products, features, neighborhoods, and amenities.
Monitor community and model home appearance to meet White Glove Checklist standards.
Demonstrate model homes, community and floor plan features, and homesites to customers.
Use Salesforce, Pivotal, Microsoft Office applications, E1, and other core applications to complete business needs and update customer information.
Help prepare and present paperwork, including real-estate-related documents, to customers purchasing a Toll Brothers home.
Attend and participate in sales meetings.
Welcome sales-center visitors, build relationships, and learn about customers’ needs and stories.
Partner with the design studio team to meet business objectives and enhance the customer experience.
Help facilitate the mortgage process with TBI Mortgage, including supporting buyers with applications and commitment letters and working with customers’ lenders to help keep loans on track for settlement.
Provide documentation and comparable sales information to lenders’ appraisers as needed.
Help facilitate weekly communications with post-sale customers.
Deliver a Tiffany closing gift to homeowners at their new home.