Associate Sales Consultant

Toll Brothers, Inc.•Houston, TX

2d•Onsite

About The Position

Toll Brothers is hiring an Associate Sales Consultant for a new luxury home community in Houston, Texas. This is an on-site role, five days per week, in a training capacity for advancement to Sales Consultant. The Associate Sales Consultant assists with community sales goals, including generating traffic and sales agreements, supporting customer satisfaction, and providing a luxury customer experience from a customer's first visit through move-in. The role supports online and onsite sales, develops relationships with real estate agents, conducts prospecting and appointment-setting, and coordinates traffic-generating activities with marketing. It also involves learning to manage quick-delivery home supply; researching competitors; maintaining model-home and community presentation standards; demonstrating homes and community features; using business applications and updating customer information; and assisting with customer paperwork. The Associate Sales Consultant builds customer relationships, partners with the design studio team, helps facilitate the mortgage process and post-sale communications, and delivers a closing gift to homeowners. Weekend availability is required, and the position maintains a full-time, five-day work week.

Requirements

Real estate license is required in some states.
Weekend availability is required.
Maintain a full-time, five-day work week.
Self-starter motivated to learn through mentorship.
Customer service skills, including understanding customer needs and learning to create win-win solutions.
Interest in developing selling techniques to generate leads and gain customer commitment.
Ability to collaborate with internal partners across departments, including Online Sales and Construction.
Ability to develop negotiation skills, explore alternatives, influence and persuade others, and achieve acceptance and commitment.
Clear, concise communication with appropriate grammar and well-organized ideas in speaking and writing.
Willingness to be mentored and take on additional responsibilities outside the scope of the role.

Nice To Haves

Bachelor’s degree.
One or more years of sales and/or customer service experience.

Responsibilities

Assist in achieving community sales goals, including traffic, sales agreements, and customer satisfaction.
Maintain updated online community information, including Tollbrothers.com and MLS listings.
Support Online and Onsite Sales teams in converting internet leads.
Build and leverage relationships with real estate agents.
Conduct prospecting and appointment-setting activities.
Coordinate with marketing to plan traffic-generating activities.
Learn to manage the supply of quick-delivery homes in the community.
Complete competitive analyses of products, features, neighborhoods, and amenities.
Monitor community and model-home appearance to meet White Glove Checklist standards.
Demonstrate model homes, community and floorplan features, and homesites to customers.
Use Salesforce, Pivotal, Microsoft Office applications, E1, and other core applications to meet business needs and update customer information.
Assist in preparing and presenting paperwork, including real-estate-related documents, to customers purchasing a Toll Brothers home.
Attend and participate in sales meetings.
Serve customers visiting the sales center by providing an exceptional experience, building relationships, and learning about their needs and background.
Partner with the design studio team to meet business objectives and enhance the customer experience.
Help facilitate the mortgage process with TBI Mortgage, including supporting the buyer's application and commitment letter and coordinating with the customer's lender to help ensure the loan is on track to settle.
Assist with weekly communications to post-sale customers.
Deliver a Tiffany closing gift to homeowners at their new home.