Associate Sales Consultant

Toll Brothers, Inc.•Town of Kent, NY

9d•$36,500 - $45,900•Onsite

About The Position

Toll Brothers is hiring an Associate Sales Consultant for a luxury home community in Carmel, New York. This on-site, five-day-per-week training role prepares the associate to become a Sales Consultant while helping achieve community sales goals, including generating traffic, securing sales agreements, and supporting customer satisfaction. The associate serves as a point of contact throughout the customer journey, from the first visit through move-in, delivering a luxury customer experience. The role includes supporting online and onsite sales, marketing, prospecting, customer communications, and mortgage coordination. The associate also learns to manage quick-delivery home supply, uses business and customer-management applications, and helps prepare real-estate paperwork. Weekend availability is required.

Requirements

Real estate license is required in some states.
Weekend availability is required.
Maintain a full-time, five-day work week.
Be a self-starter and motivated to learn through mentorship.
Demonstrate customer-service orientation and interest in understanding customers to create win-win solutions.
Show interest in developing sales techniques to generate leads and gain customer commitment.
Work collaboratively with internal partners, including Online Sales and Construction, across departments.
Develop negotiation skills to explore alternatives, influence, persuade, and achieve acceptance and commitment.
Communicate clearly and concisely in speech and writing, using appropriate grammar and well-organized ideas.
Be coachable, willing to be mentored, and willing to take on additional responsibilities.

Nice To Haves

Bachelor’s degree.
At least 1 year of sales and/or customer-service experience.

Responsibilities

Help generate community traffic and support sales goals.
Maintain updated online information for the assigned community, including Tollbrothers.com and MLS listings.
Support Online and Onsite Sales teams in driving internet lead conversion.
Build and leverage relationships with real estate agents.
Conduct prospecting and appointment-setting activities.
Coordinate with the marketing team on traffic-generating activities.
Learn to manage the supply of quick-delivery homes in the community.
Conduct competitive analysis of products, features, neighborhoods, and amenities.
Monitor community and model home appearance to meet White Glove Checklist standards.
Show customers model homes, community and floor-plan features, and homesites.
Use applications including Salesforce, Pivotal, Microsoft Office, and E1 to meet business needs and update customer information.
Assist in preparing and presenting paperwork, including real-estate documents, to customers purchasing a Toll Brothers home.
Attend and participate in sales meetings.
Welcome sales-center visitors, learn about their needs, and build customer relationships.
Partner with the design studio team to meet business objectives and enhance the customer experience.
Help facilitate the mortgage process with TBI Mortgage, including ensuring buyers apply and receive a commitment letter and coordinating with lenders to keep loans on track for settlement.
Provide documentation and comparable sales information to lenders’ appraisers as needed.
Assist with weekly communication processes for post-sale customers.
Deliver a Tiffany closing gift to the homeowner’s new home.