AAA Associate Retail Travel Agent

AAA Mid-Atlantic•Zanesville, OH

17h•Onsite

About The Position

AAA Club Alliance is seeking enthusiastic, sales-driven individuals to help others create unforgettable travel experiences. This role is ideal for those who excel in sales and customer service, have a passion for learning, and embrace new technology. Join a dynamic sales team known for providing world-class service and making clients' travel dreams come true.

Requirements

High school diploma or equivalent.
At least 1 year of retail experience required.
Excellent communication and customer service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

Associate’s degree or travel school graduate preferred.
Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
Certified Travel Associate (CTA) designation required within two years of hire.

Responsibilities

Craft unforgettable domestic and international travel experiences including cruises, land tours, flights, and hotels.
Use personal travel experiences to inspire and guide clients.
Build long-term relationships with clients.
Leverage AAA’s travel strategy to achieve sales goals.
Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips.

Benefits

Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
Paid Educational Trips.
No Sundays.
Medical, dental, vision, retirement plans, and more.
Up to 2 weeks Paid parental leave.
401k plan with company match up to 7%.
2+ weeks of PTO within your first year.
Paid company holidays.
Company provided volunteer opportunities + 1 volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.