AAA Associate Retail Travel Agent
About The Position
At AAA Club Alliance, we are seeking enthusiastic, sales-driven individuals passionate about travel to help clients create unforgettable domestic and international travel experiences, including cruises, land tours, flights, and hotels. The company has been a leading travel expert for over 100 years, continuously evolving to meet modern travelers' needs. This role involves joining a dynamic sales team dedicated to providing world-class service and making clients' travel dreams a reality. Whether you are a seasoned travel professional or new to the industry, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this position offers a path for career growth, with opportunities to advance to a Retail Travel Agent and Senior Retail Travel Agent role through structured training, mentorship, and certification.
Requirements
- High school diploma or equivalent
- At least 1 year of retail experience required
- Excellent communication and customer service skills
- Strong organizational ability
- Proficiency with travel booking systems and web-based applications
- Working knowledge of geography
- Certified Travel Associate (CTA) designation required within two years of hire
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
- Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position
Nice To Haves
- Associate’s degree or travel school graduate preferred
- Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred
Responsibilities
- Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more
- Use your personal travel experiences to inspire and guide clients
- Build long-term relationships, turning first-time clients into loyal travelers
- Leverage AAA’s established travel strategy to maximize success and achieve your sales goals
- Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies
- Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card
- Resolve client concerns under management guidance
- Attend promotional events, training, and familiarization trips to stay ahead in the industry
Benefits
- Company-sponsored IATAN cards for travel discounts
- Personal travel opportunities at exclusive rates
- Paid Educational Trips
- No Sundays (consistent schedule with Sundays off)
- Convenient Hours (Monday, 9AM to 6PM, Tuesday to Friday, 9AM to 5PM, and Saturday, 9AM to 12PM; 37.5-hour work week)
- Competitive Pay & Comprehensive Benefits
- Base Salary: $14.73 to $22.94/hourly
- Monthly Incentives: average payout of $550 - $1,100 per month, after approximately 6 months of employment
- Paid Time Off: 3+ weeks accrued in your first year
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
