AAA Associate Retail Travel Agent

AAA Mid-Atlantic • Springfield, OH

1d • Onsite

About The Position

At AAA Club Alliance, we are seeking enthusiastic, sales-driven individuals to help clients create unforgettable travel experiences. This role is ideal for those who excel in sales and customer service, have a passion for learning, and embrace new technology, whether they are seasoned travel professionals or new to the industry. For over 100 years, AAA has been a leading travel expert, continuously evolving to meet modern travelers' needs. Join a dynamic sales team dedicated to providing world-class service and making clients' travel dreams a reality.

Requirements

• High school diploma or equivalent
• At least 1 year of retail experience required.
• Excellent communication and customer service skills
• Strong organizational ability
• Proficiency with travel booking systems and web-based applications
• Working knowledge of geography
• Certified Travel Associate (CTA) designation required within two years of hire (company covers cost and provides paid time for certification).
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

• Associate’s degree or travel school graduate preferred.
• Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.

Responsibilities

• Craft unforgettable domestic and international travel experiences including cruises, land tours, flights, hotels, and more.
• Use personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Benefits

• Expert-led training and coaching for success
• Career growth path to Retail Travel Agent and Senior Retail Travel Agent roles
• Company-sponsored IATAN cards for travel discounts
• Personal travel opportunities at exclusive rates
• Paid Educational Trips
• Consistent schedule with Sundays off
• Convenient Hours: Monday to Friday, 9AM to 6PM, and Saturday, 9AM to 2PM; (37.5-hour work week)
• Competitive Base Salary: $15.54 to $24.22/hourly
• Monthly Incentive Pay: average payout of $550 - $1,100 per month, after approximately 6 months of employment
• Paid Time Off: 3+ weeks accrued in your first year
• Medical plan options
• Dental plan options
• Vision plan options
• Retirement plans (401k plan with company match up to 7%)
• Up to 2 weeks Paid parental leave
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees