AAA Associate Retail Travel Agent
About The Position
At AAA Club Alliance, we are seeking enthusiastic, sales-driven individuals passionate about travel to help clients create unforgettable domestic and international travel experiences, including cruises, land tours, flights, and hotels. Leveraging over 100 years of expertise, AAA has evolved to meet modern traveler needs. This role involves joining a dynamic sales team, providing world-class service, and making clients' travel dreams a reality. The company invests in employee success through expert-led training, coaching, and a clear career growth path from Associate Retail Travel Agent to Retail Travel Agent and Senior Retail Travel Agent, supported by structured training, mentorship, and required certifications. AAA Club Alliance represents nearly 7.4 million members across 13 states and Washington, D.C., and is committed to fostering a welcoming and inclusive workplace.
Requirements
- High school diploma or equivalent
- At least 1 year of retail experience required
- Excellent communication and customer service skills
- Strong organizational ability
- Proficiency with travel booking systems and web-based applications
- Working knowledge of geography
- Certified Travel Associate (CTA) designation required within two years of hire (company covers cost and provides paid time)
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
- Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position
Nice To Haves
- Associate’s degree or travel school graduate preferred
- Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred
Responsibilities
- Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
- Use your personal travel experiences to inspire and guide clients.
- Build long-term relationships, turning first-time clients into loyal travelers.
- Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
- Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
- Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
- Resolve client concerns under management guidance.
- Attend promotional events, training, and familiarization trips to stay ahead in the industry.
Benefits
- Company-sponsored IATAN cards for travel discounts
- Personal travel opportunities at exclusive rates
- Paid Educational Trips
- No Sundays (consistent schedule with Sundays off)
- Convenient Hours: Monday, 9AM to 6PM, Tuesday to Friday, 9AM to 5PM, and Saturday, 9AM to 12PM; (37.5-hour work week)
- Base Salary: $14.73 to $22.94/hourly
- Monthly Incentives: average payout of $550 - $1,100 per month, after approximately 6 months of employment
- Paid Time Off: 3+ weeks accrued in your first year
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
