Associate Retail Travel Agent

AAA Mid-Atlantic•Wilmington, DE

1d•Onsite

About The Position

At AAA Club Alliance, we’re looking for enthusiastic, sales-driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you! For over 100 years, we've been the go-to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world-class service, while you make our clients’ travel dreams come true. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Retail Travel Agent role. Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development.

Requirements

High school diploma or equivalent
At least 1 year of retail experience
Excellent communication and customer service skills
Strong organizational ability
Proficiency with travel booking systems and web-based applications
Working knowledge of geography
Certified Travel Associate (CTA) designation required within two years of hire (company covers the cost of the program and testing and provides paid time to complete the certification)
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position

Nice To Haves

Associate’s degree or travel school graduate
Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience)

Responsibilities

Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
Use your personal travel experiences to inspire and guide clients.
Build long-term relationships, turning first-time clients into loyal travelers.
Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Benefits

Expert-led training and coaching
Career growth path to Retail Travel Agent and Senior Retail Travel Agent
Company-sponsored IATAN cards for travel discounts
Personal travel opportunities at exclusive rates
Paid Educational Trips
No Sundays: Enjoy a consistent schedule with Saturday and Sundays off!
Convenient Hours: Monday–Friday, 9 AM–5 PM (37.5-hour work week)
Base Salary: The starting base compensation for this position is $17.18 to $26.76/hourly
Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment
Paid Time Off: 3+ weeks accrued in your first year
Full Benefits Package
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Option to customize experience in order to suit individual needs and interests
Benefits that give our Associates piece of mind– even after retirement