Associate Resource Scheduler- Service/Power Quality Dispatcher

Portland General Electric • Gresham, OR

2d • Onsite

About The Position

The Associate Resource Scheduler schedules, dispatches, and coordinates work for crews; orders and manages third-party contractors; and manages emergent work and dispatcher crews for outages. The role covers both the Gresham Operations Center and the Oregon City Operations Center, and the successful candidate should expect to work at both locations. The position is currently non-represented and is expected to become represented by the IBEW local union in the future.

The position generally specializes in dispatch or planning and coordination, though it may perform work across multiple areas. Dispatch work includes reviewing work orders, coordinating and dispatching PGE and contract crews, monitoring job progress, resolving issues, and scheduling special equipment. Planning and scheduling work includes monitoring system queues, developing one- to three-week schedules with stakeholders, predicting resource needs, prioritizing workload, monitoring progress, and addressing scheduling issues. The role may also respond to outages, ensure compliance with regulations and policies, analyze data and develop reports, document and improve processes, and answer questions or instruct other employees in its area of specialty.

This intermediate-level role requires expanded professional knowledge and experience, the ability to solve more complex problems, and independent work with moderate guidance. It requires a bachelor’s degree in engineering, business, finance, or a related field, or equivalent experience, and typically two or more years of experience in utility distribution operations, preferably in dispatch, planning, or a related field. Work may involve variable schedules, long hours, occasional shift or on-call work due to outages, and reporting during severe inclement weather. The role includes office and field environments, regular computer use, frequent driving or travel, and lifting and carrying items up to 10 pounds.

Requirements

• Bachelor’s degree in engineering, business, finance, or another related field, or equivalent experience.
• Typically two or more years of experience in utility distribution operations, preferably in dispatch, planning, or a related field.
• Intermediate knowledge of the distribution system.
• Working knowledge of departmental systems, laws and regulations related to utility operations, fundamentals of electricity, PGE’s geographic territory, and collective bargaining agreements.
• Intermediate analytical thinking, customer focus, interpersonal, organization and prioritization, problem-solving, and written and oral communication skills.
• Working project management and conflict management skills.
• Ability to meet response times and deadlines, follow accuracy standards, and follow through on decision-making tasks.
• Ability to collaborate effectively, communicate and problem-solve under stress, and respond and adapt to frequent change.
• Ability to receive constructive feedback, recognize areas for improvement, and apply lessons to similar tasks.
• Ability to process and consistently apply new information and demonstrate sound memory.
• Ability to work long hours and a variable schedule, and to report to and perform work during severe inclement weather.
• Ability to meet regular, reliable, predictable full-time attendance standards.
• Ability to work shift and on-call schedules occasionally due to outages.
• Valid driver’s license.
• Ability to use a computer regularly throughout the work shift.
• Ability to lift, push, pull, and carry up to 10 pounds.

Nice To Haves

• Experience in utility distribution operations, preferably in dispatch, planning, or a related field.

Responsibilities

• Schedule, dispatch, and coordinate work for crews.
• Order and manage third-party contractors.
• Manage emergent work and dispatcher crews for outages.
• Review work orders and coordinate PGE and contract crews to optimize resources.
• Coordinate with other departments, monitor job progress, and identify and resolve issues.
• Schedule special equipment to optimize resources.
• Monitor system queues and work with stakeholders to develop one- to three-week schedules for an assigned area.
• Predict resource needs based on current and upcoming workload, prioritize work, and determine when to schedule activities.
• Monitor work order progress against schedules and decide on mitigation when needed.
• Resolve medium-complexity or unexpected scheduling issues.
• Respond to outages and, depending on specialization, dispatch outage-related work orders, request permits or rights of way, or plan and schedule work.
• Ensure work activities comply with regulatory and policy requirements; respond to compliance review requests and research new regulations for applicability.
• Analyze data and develop reports, as needed.
• Document new processes, update existing processes, and identify and implement process improvements.
• Respond to questions related to the area of specialty and may instruct other employees on the team.

Benefits

• Total rewards package designed to reward contributions and support employee well-being and professional development.
• Performance-based incentive bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level