Associate Rep - Entertainment Lighting

Christie

About The Position

The Associate Rep supports Rental Reps throughout the order life cycle, including bidding, order processing, order execution, administrative work, and client relationship development. The role helps prepare bids and templates, monitor confirmed orders, manage assigned new-client orders and enquiries, and ensure production details and feedback are coordinated among clients, project managers, and support departments. The Associate Rep also assists with rental contracts, certificates of insurance, billing and order-cost reviews, invoicing requests, collections support, and analysis of revenue and expense reports. The position contributes to client appointments, ongoing communications, research into business opportunities, and company events connected to Rep and client relationships. Work is carried out under Rep direction and approval where specified.

Requirements

Strong knowledge of CL equipment, market segments, and event types.
Strong familiarity with Nexus, Excel, Word, and PowerPoint document creation and editing.
Strong administrative and proactive organizational skills, with attention to detail.
Creative problem-solving, communication, and consensus-building skills.
Confidence and interpersonal skills when working with varied Reps, clients, and teams.
Proactive and self-starting approach while working within defined roles, relationships, and policies.
Focus on relationship development, growth, and maintenance.
Strategic business sense and competitive drive.
Commitment to contributing to the success of others, internally and externally.

Responsibilities

Assist Rental Reps with bidding and order processing, including assembling formal bid presentations.
Create and maintain bid templates for different client types and Rep requests, including company background, performance history, and supporting documentation.
Monitor delegated confirmed orders and work with Project Managers and clients to ensure production details are in order.
Price and oversee specifically defined new-client orders under clear Rep direction and pre-approvals.
Manage new order enquiries and ongoing show needs when Reps are absent.
Coordinate communication between Reps and Project Managers with support departments, and follow up on timely feedback and status reports as orders progress.
Attend client production meetings when requested by Reps.
Act in place of a Rep, remotely or locally, to support client crews and staff at CL facilities and job sites.
Request and monitor rental contracts and certificates of insurance from the Rep Admin Manager.
Review billing reports, order cost entries, and Nexus equipment additions to assist with or request invoicing as directed and approved by a Rep; the Rep formally approves invoicing.
Support and coordinate with accounts receivable collections staff, including contacting clients for collection information at a Rep's direction.
Review and analyze Rep Revex reports for errors, omissions, or cost irregularities, and communicate with department staff about adjustments or explanations.
Analyze past jobs for missed value and potential future cost reductions.
Facilitate in-person appointments between Reps and clients, including pre-bid and strategic sessions, and attend with or in place of a Rep when requested.
Schedule regular phone and email communications with clients during and between bid opportunities.
Research client activity and business opportunities and report findings to Reps.
Provide timely and appropriate client feedback to Reps and management.
Support company functions and events related to Rep and client relationships.