Associate Relationship Banker - McClelland

QCR Holdings, Inc.•Joplin, MO

48d

About The Position

The Associate Relationship Banker develops, maintains, and deepens relationships with consumer and business clients by providing exceptional service and recommending solutions that meet their financial needs. The role processes banking transactions, introduces and cross-sells bank products and services, and refers clients to other departments as appropriate. The position opens and closes accounts, supports client onboarding and follow-up, handles deposits, withdrawals, transfers, loan payments, and other banking services, and responds to client questions and service challenges. It works with business development and lending teams to establish new client relationships, while following applicable security, privacy, audit, regulatory, and bank procedures. Duties are performed in a professional office environment. The role requires availability to work Saturdays, travel to other bank locations or client sites, extended periods of standing, and the ability to lift fifty pounds. QCR Holdings, Inc. is committed to diversity, equity, and inclusion and is an equal opportunity employer. Reasonable accommodations are available in accordance with the Americans with Disabilities Act.

Requirements

High school diploma or equivalent.
One year of experience in banking, client service, or a related field, including cash handling experience.
Capability to perform lending, sales, or account management.
Excellent client service skills.
Ability to prioritize and execute multiple tasks, including in a demanding environment.
Ability to perform accurate data entry using banking software and Microsoft 365 products, with attention to detail.
Strong decision-making and critical-thinking skills.
Strong interpersonal and written communication skills.
Availability to work Saturdays.
Ability to travel to other bank locations or client sites.
Ability to stand for extended periods and lift fifty pounds.

Responsibilities

Develop, maintain, and deepen relationships with consumer and business clients; understand their financial needs and recommend appropriate products and services.
Open accounts for current and new clients, oversee transactions, and close accounts when necessary.
Process banking transactions, including deposits, withdrawals, transfers, loan payments, check cashing, and cash handling.
Answer client questions, address service challenges, and provide resolutions.
Follow up with new clients by mail and phone to support onboarding.
Collaborate with business development and lending teams to identify and establish new clients.
Maintain knowledge of and comply with internal audit procedures, laws, regulations, and bank policies and procedures.
Provide prospective and current clients with basic information about interest rates, account charges, and other account details while observing disclosure, regulatory, and privacy requirements.
Process wire transfers, stop payments, cash advances, money orders, cashier’s checks, Travelers’ Checks, and other transactions and services.
Follow security procedures and protect client confidentiality.
Support security testing, internal and external audits, and regulatory and compliance examinations.
Foster and preserve a culture of diversity, equity, and inclusion.
Perform additional duties and responsibilities as needed to support the company’s mission, vision, and values.