Associate Relationship Banker - Lexington Market - Lexington, KY

JPMorgan Chase & Co. • Lexington, KY

18h • Onsite

About The Position

At Chase, the Associate Relationship Banker represents the brand and culture by providing welcoming, attentive service and helping clients find banking solutions that meet their financial needs. The role combines financial knowledge, hospitality, and banking technology to assist branch clients and contribute to branch success.

The banker assists clients in person and over the phone, builds lasting relationships, recommends relevant products and services, and connects clients with digital tools and specialized experts as needed. The position requires adherence to banking policies, procedures, risk parameters, and regulatory requirements. It is subject to Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and requires NMLS registration under the SAFE Act, including registration or an update after starting employment and ongoing renewals and updates.

Requirements

• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively, with attention to detail and consistent service.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and some evenings.
• Meet Dodd Frank/Truth in Lending Act Loan Originator qualification requirements; employment is contingent on JPMC review of relevant background and fitness information. A felony conviction within the last seven years disqualifies candidates.
• Register with or update the National Mortgage Licensing System and Registry (NMLS) after starting employment and comply with SAFE Act registration, annual renewal, and update requirements.

Nice To Haves

• At least one year of sales experience in retail, financial services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Provide attentive, friendly service and create a welcoming environment for clients.
• Communicate clearly and consultatively, asking questions and listening to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about and connect them to Chase technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED