Personal Banker Associate I - Lexington, KY

Fifth Third Bank•Lexington, KY

6d•Onsite

About The Position

Selected candidates are intended to become a Retail Personal Banker I after completing a 4–8 week onboarding and education program, with rotations in operations and Sales & Service and a certification at the program’s conclusion. This Financial Center role uses a consultative sales process to identify and meet customers’ and prospects’ financial needs. The Personal Banker I works to acquire new households and deepen existing customer relationships through activities such as lobby leadership or aisle time and tele-consulting. The role also processes teller transactions and performs platform duties. The position is accountable for managing risk in accordance with bank policies and procedures, acting in customers’ and colleagues’ best interests, and supporting a positive customer experience. Employees must consistently identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite. The position requires travel within the affiliate for training, travel outside the affiliate for some classroom training, and scheduling flexibility. The working environment is a normal office environment and involves extended viewing of computer screens. Fifth Third describes its Total Rewards as including comprehensive benefits and differentiated compensation offerings designed to support employees’ physical, financial, emotional, and social well-being; specific benefits are not listed in the posting.

Requirements

College degree or work experience providing transferable skills, or a combination of education and experience.
Demonstrated ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to existing customers.
Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
Ability to professionally represent Fifth Third Bank in appearance and verbal and written communication.
Ability to develop a working knowledge of Retail policies and procedures and use sound judgment in decision-making.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

Experience in the financial industry is preferred.

Responsibilities

Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
Maintain knowledge of Retail consumer and small business products and services and recommend appropriate solutions.
Use CAMP and other approved marketing tools to contact customers proactively and schedule periodic financial reviews.
Cross-sell to existing customers and participate in directed outside sales activities, including onsite presentations, business sales calls, and community financial literacy events.
Build relationships with assigned Business Partners in Mortgage, Small Business, Commercial, and Investment, and refer customers as appropriate.
Meet or exceed customer experience and individual and team production goals, contributing to year-over-year revenue growth measured by the Financial Center P&L.
Guide CSRs on the sales and referral process.
Promote customer satisfaction through a friendly, helpful, and professional demeanor; answer questions confidently and take ownership of customer issues.
Protect confidential business information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Follow established policies and procedures when opening and servicing Retail products.
Participate in the consumer loan and bankcard process and own sourced loans from application through closing.
Participate in opening and closing the Financial Center or Bank Mart as directed by the Financial Center Manager.
Keep current on Retail procedures intended to mitigate fraud and unnecessary risk or exposure.
Process teller transactions and perform platform staff duties.
Complete the 4–8 week onboarding and education program, including operations and Sales & Service rotations, and demonstrate required skills in the concluding certification.