Associate Project Administrator

Delta Dental Plan of Michigan•Okemos, MI

18d•Hybrid

About The Position

The Associate Project Administrator assists with planning, implementing, and documenting department projects. The role plans and executes single-focus projects as a subject matter expert, collaborating with other departments and management-level staff on implementation. It also supports major, multi-faceted department projects, performance improvement efforts, and process improvements. Additional duties include developing training materials and schedules and possibly conducting training, administering agent and agency licensing information and commissions as needed, coordinating written responses to group information requests and inquiries during new business or renewal processes, maintaining departmental document language and letter and form templates, supporting other project teams, and possibly assisting with departmental record retention. The position is based in Okemos, Michigan, and is described as hybrid. Other related duties may be assigned as necessary.

Requirements

Bachelor’s degree in business administration or a related field, with a suitable combination of education, training, or experience also accepted.
Three years of experience planning and executing projects or identifying and resolving problems; a suitable combination of education, training, or experience will be considered.
Knowledge of dental benefit administration and group contracts.
Knowledge of word processing, spreadsheet, presentation, and database applications.
Strong verbal and written communication skills.
Strong analytical skills.
Ability to work as part of a team.
Ability to manage multiple projects with competing deadlines.
Ability to analyze and solve complex problems using independent judgment.

Responsibilities

Plan and execute single-focus projects, serving as the subject matter expert and working with other departments, including management-level staff, on implementation.
Assist with planning and implementing major, multi-faceted department projects.
Participate in the performance improvement process and assist with implementing process improvements.
Develop training materials and schedules and may conduct training regarding department processes.
Administer licensing information and commissions for agents and agencies with business relationships with the organization, as needed.
Coordinate written responses to group requests for information and other inquiries as part of the new business or renewal process.
Maintain document language and departmental letter and form templates.
Assist other project teams and act as a resource for project team members.
May assist with the department's record retention process.
Perform other related assigned duties as necessary to complete the primary responsibilities.