Associate Program Manager

Hatteras Press Inc•Tinton Falls, NJ

4d•$55,000 - $75,000

About The Position

The Associate Program Manager is responsible for the day-to-day execution, maintenance, and support of client ordering platforms across the organization. The role works closely with internal teams to build and manage portals according to defined requirements and maintain programs accurately and efficiently. It is execution-focused and calls for attention to detail, responsiveness, accountability, initiative, and ownership of tasks from start to finish. The position builds and configures client-facing ordering platforms; sets up products, categories, user access, and workflows; and maintains active portals by managing product, SKU, inventory, and content updates. It monitors portal accuracy, usability, and performance, troubleshoots issues, maintains accurate data across systems, supports reporting, documents workflows, and identifies process improvements. The Associate Program Manager also collaborates with warehouse, customer service, production, and billing teams to support accurate and timely order processing and fulfillment.

Requirements

Bachelor’s degree in Business, Operations, or a related field, or equivalent experience.
At least 2 years of experience in a project coordination, operations, or support role.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Strong problem-solving skills and ability to work through challenges independently.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office, especially Excel and Outlook.
Self-motivated, with a strong sense of accountability and follow-through.

Responsibilities

Build and configure client-facing ordering platforms based on defined requirements and project direction.
Set up products, categories, user access, and workflows within internal systems.
Ensure portal components are accurate, functional, and aligned with specifications.
Maintain active portals, including product updates, SKU changes, inventory adjustments, and content updates.
Monitor portals for accuracy, usability, and overall performance, and resolve issues in a timely manner.
Own assigned tasks through completion, managing requests and priorities while meeting deadlines.
Troubleshoot challenges, determine next steps, seek solutions proactively, and escalate when needed while retaining ownership through resolution.
Adapt to changing priorities and unexpected issues.
Collaborate with warehouse, customer service, production, and billing teams.
Communicate timelines, updates, and issues affecting execution clearly to internal teams.
Support accurate and timely order processing and fulfillment.
Maintain accurate and consistent product, order, and inventory data across systems.
Support reporting needs and data integrity across platforms.
Document workflows and updates to support consistency across programs.
Identify opportunities to improve process efficiency and organization.