Associate Project Manager - BillAI

RethinkFirst • Atlanta, GA

6d

About The Position

RethinkFirst is seeking a detail-oriented and motivated Associate Product Manager to support the continued development and enhancement of BillAI, its revenue cycle management (RCM) platform. The position works closely with the Senior Product Manager, engineering, QA, customer support, billing operations, and other internal stakeholders to manage product requirements, coordinate development activities, and support successful feature releases.

The role focuses on product execution, operational support, and assisting the Senior Product Manager with strategic initiatives, roadmap planning, and complex product decisions. The successful candidate will be highly organized, comfortable working with technical and non-technical teams, and interested in developing a career in product management. As product knowledge and experience grow, the Associate Product Manager will take increasing ownership of assigned features and enhancements.

The role includes gathering and documenting requirements; maintaining user stories, acceptance criteria, functional requirements, workflows, and feature specifications; supporting product backlog and sprint activities; coordinating with stakeholders, engineering, and QA; participating in testing, demonstrations, release communications, and post-release follow-up; and partnering with customer support and billing operations to investigate issues and improve workflows. The individual will develop knowledge of healthcare revenue cycle management, healthcare EDI transactions, and BillAI functionality, configurations, and integration workflows, with guidance from the Senior Product Manager.

Requirements

• 1–3 years of experience in product management, business analysis, software implementation, project coordination, or a related role.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to translate business needs into clear, actionable requirements.
• Ability to work effectively with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Familiarity with Agile/Scrum software development methodologies.
• Experience using product management or issue-tracking tools such as Jira, Azure DevOps, or similar platforms.

Nice To Haves

• Experience working with healthcare software or SaaS platforms.
• Familiarity with healthcare revenue cycle management workflows.
• Basic understanding of medical claims, insurance payments, denials, and adjustments.
• Exposure to healthcare EDI transactions, including 837, 835, 999, and 277.
• Experience writing user stories and acceptance criteria.
• Experience supporting software testing or user acceptance testing.
• Familiarity with behavioral health or ABA billing.

Responsibilities

• Assist the Senior Product Manager in gathering, documenting, and refining product requirements.
• Create and maintain user stories, acceptance criteria, functional requirements, product documentation, workflows, and feature specifications.
• Work with stakeholders to clarify business needs, identify workflow challenges, and define expected functionality.
• Ensure development tickets contain sufficient information for engineering and QA teams.
• Assist with maintaining, organizing, and refining the product backlog; prepare stories and requirements for sprint planning and backlog refinement.
• Track assigned development initiatives, identify potential blockers, coordinate requirement clarification with engineering and QA, and verify completed work against requirements and acceptance criteria.
• Support monitoring sprint commitments and release timelines.
• Serve as a point of contact for internal stakeholders submitting enhancement requests or reporting workflow gaps; gather information, track requests, and provide status updates.
• Coordinate meetings to review requirements, proposed solutions, and completed functionality; document outcomes, action items, and follow-ups.
• Maintain visibility into product initiatives, customer-impacting issues, and development progress.
• Review completed functionality before release and assist with user acceptance testing to verify features meet business requirements.
• Coordinate and conduct product demonstrations with internal stakeholders; prepare release notes and help communicate upcoming product changes.
• Support post-release follow-up and work with QA and engineering to document reproducible defects.
• Partner with customer support and billing operations to understand recurring customer challenges and investigate reported product issues.
• Help determine whether reported issues are defects, training opportunities, or enhancement requests.
• Document common product workflows and frequently asked questions, and assist in creating internal training materials and demonstrations.
• Identify opportunities to improve workflows, reduce manual processes, enhance user experience, and improve product processes, documentation, and stakeholder communication.
• Take ownership of assigned enhancements, including requirements gathering, stakeholder communication, development coordination, and release validation, with guidance from the Senior Product Manager.
• Develop knowledge of healthcare revenue cycle management, including claims processing, payment posting, denials, and reporting; healthcare EDI transactions; and BillAI functionality, configurations, and integrations.
• Gradually assume responsibility for independently managing smaller product features and enhancements.
• Collaborate with the Senior Product Manager to evaluate potential solutions and recommend improvements based on customer needs and business impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed