Associate Product Analyst - ePrescribing Platform

DRFIRST COM INC• US,

12d•$65,000 - $80,000•Remote

About The Position

DrFirst is seeking a detail-oriented Product Analyst to support its ePrescribing team in a hands-on execution role focused on day-to-day product development operations. The position supports smooth product delivery and quality throughout the development lifecycle in a fast-paced healthcare technology environment. The analyst will document and organize requirements, support backlog refinement and sprint planning, triage bugs and feature requests, coordinate releases, collaborate with customer support, and analyze product and support data. The role works across product, engineering, QA, operations, UX, and support teams, translating product guidance and user feedback into clear requirements and actionable work. DrFirst describes itself as a Remote-First company.

Requirements

Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field.
1–3 years of experience in product management, business analysis, or a similar role.
Active daily use of AI tools such as Claude, ChatGPT, Copilot, or Cursor in the current workflow.
Experience with ePrescribing systems, electronic health records, healthcare technology, or pharmacy systems.
Previous experience with agile development methodologies and tools.
Proficiency with project management tools such as Jira.
Experience with documentation tools such as Confluence.
Strong Excel skills for data analysis and reporting.
Understanding of the software development lifecycle and testing processes.
Understanding of pharmacy claims processing and adjudication workflows.
Strong attention to detail and organizational skills.
Ability to analyze complex requirements and break them into actionable tasks.
Experience with data analysis and creating meaningful reports.
Problem-solving mindset and ability to identify root causes.
Excellent written and verbal communication skills.
Ability to work effectively with technical and non-technical stakeholders.
Experience facilitating meetings and presenting to diverse audiences.
Strong interpersonal skills for cross-functional collaboration.
Process-oriented approach focused on execution and delivery.
Comfort working in a fast-paced, changing environment.
Customer-focused understanding of user needs and commitment to quality.

Nice To Haves

Familiarity with the NCPDP SCRIPT Standard and claims adjudication processes is highly desired.
Familiarity with the AWS ecosystem and cloud-based development workflows.
Knowledge of healthcare ePrescribing and interoperability standards, including NCPDP SCRIPT, HL7, and FHIR.

Responsibilities

Write user stories, acceptance criteria, and technical requirements based on product manager guidance.
Maintain and organize the product backlog, with requirements clearly documented and prioritized.
Create and update product documentation, including feature specifications, user guides, and process documentation.
Collaborate with the UX team to align requirements with design specifications.
Facilitate backlog grooming with engineering teams to refine stories and estimate effort.
Break large features into manageable development tasks and ensure appropriate story sizing.
Coordinate sprint planning and ensure development teams have clear, actionable requirements.
Track and report sprint progress, identify blockers, and ensure timely resolution.
Triage incoming bug reports and feature requests, categorizing them by severity and impact.
Work with QA to reproduce issues and document detailed bug reports.
Prioritize bug fixes according to customer impact and business priorities.
Maintain issue-tracking systems and support proper workflow management.
Coordinate release planning across development, QA, and operations teams.
Manage release documentation, including release notes, deployment guides, and rollback procedures.
Track feature delivery against release timelines and communicate status to stakeholders.
Support post-release monitoring and issue resolution.
Serve as a liaison between product and customer support, providing technical guidance on product features.
Analyze support tickets to identify product improvement opportunities and recurring issues.
Create and maintain support documentation and troubleshooting guides.
Escalate critical customer issues to appropriate development teams.
Generate reports on product metrics, release progress, and team performance.
Analyze user feedback and support data to identify trends and opportunities for improvement.
Create dashboards and visualizations to communicate insights to stakeholders.
Support A/B testing and feature validation activities.

Benefits

Competitive base salary of $65,000–$80,000; exact compensation may vary based on skills and experience.
Eligible for a discretionary performance-based bonus.
Medical, dental, and vision insurance.
401(k) eligibility after 3 months of employment, with a 50% company match on the first 5% of salary contributed and a 3-year vesting schedule.
HSA for eligible employees enrolled in the HDHP, with company contributions up to $500 annually for individual coverage and $1,000 for family coverage.
Company-paid short- and long-term disability, AD&D, and group life insurance.
Accrued annual PTO: 18 days during the first 3 years of service, increasing thereafter.
7 paid holidays.
Employee Assistance Program.
Continuing education funds up to $1,500 annually for eligible programs after 1 year of service.
Voluntary benefits including FSA, hospital indemnity, accident, and critical illness insurance.
Remote-First and flexible workplace.