Associate Principal Resident Engineer - Americas

Dragos

3d•Remote

About The Position

The Associate Principal Resident Engineer interfaces directly with clients and is responsible for planning, scoping, and implementing the Dragos Platform in customer environments. The role is part of a hands-on, onsite team working in locations such as power plants, substations, manufacturing floors, and refineries. It involves installing the platform and helping customer partners monitor and safeguard their infrastructure.

Requirements

At least 5 years of ICS/OT and cybersecurity experience.
Strong knowledge of IP networks, the OSI model, the Purdue model, and ICS protocols.
Experience with Linux command line.
Experience with on-premise and cloud software solutions for enterprise environments while managing multiple stakeholders and projects.
Customer-oriented and attentive to client needs, with strong interpersonal and communication skills.
Willingness to travel up to 25%.

Nice To Haves

Experience with the Dragos Platform.
Experience with scripting languages such as Python or shell script.

Responsibilities

Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria.
Work with client teams on network architecture, sensor placement, and integrations for new sensor deployments; coordinate and conduct deployments.
Partner with client teams to refine applicable use cases and Dragos Platform objectives.
Tune and optimize the Dragos Platform to meet defined customer objectives.
Develop content and build foundational workflows based on client use cases and value propositions.
Monitor platform health to ensure continuous availability, and continuously tune and optimize the platform.
Coordinate platform upgrades, patches, and other configuration changes.
Provide knowledge transfer and training to enable key stakeholders, and document processes.
Provide troubleshooting and break/fix support for the platform and manage escalations.
Communicate the roadmap of upcoming features and content to clients and conduct new-release feature walkthroughs as needed.
Continually solicit client feedback on feature requests and improvements.
Coordinate and collaborate with other Dragos teams and services, including Intel and Threat Hunting.
Identify opportunities for other Dragos products and services.