Associate Practice Manager

Dental Associates Ltd•Wauwatosa, WI

About The Position

The Associate Practice Manager collaborates with the Practice Manager to provide strategic operational leadership, supervision, and direction for clinical operations and administrative responsibilities. The role supports the company’s mission, vision, values, policies, and practices while helping achieve patient excellence and staff engagement. The Associate Practice Manager may assume the Practice Manager’s role and responsibilities in their absence.

Requirements

Demonstrated leadership skills, including change management, operational planning, critical thinking, decision making, prioritization, team building, customer service, and conflict resolution.

Nice To Haves

Bachelor’s degree in Business, Healthcare Management, or a related field.
Clinical dental experience.
Three years of relevant experience and prior management experience in a healthcare setting.
Prior labor relations experience.

Responsibilities

Ensure daily practice operations run efficiently and effectively, including patient scheduling, billing, and coordination of services and facilities.
Provide quality patient care and champion quality initiatives with providers and staff.
Maintain a patient- and customer-focused environment, as reflected in patient satisfaction scores and other indicators.
Achieve financial goals related to the budget.
Foster a collaborative work environment that supports professional ownership and accountability among doctors and staff, as reflected in retention and engagement or satisfaction scores.
Review work processes regularly to improve workflow efficiency, including implementing technology and best practices.
Ensure compliance with regulatory requirements.
Serve as liaison to embedded specialists, external stakeholders, and other Dental Associates providers, and act as the point person for general facility management.
Manage practice staff directly and indirectly.
Assume the role and responsibilities of the Practice Manager when that manager is absent, if needed.

Benefits

Flexible PTO
Medical insurance with an optional Health Savings Account through Associated Bank
Dental coverage: diagnostic and preventive services covered at 100%; basic and restorative coverage for immediate family
Vision insurance
Life insurance
401(k)
Company-paid short-term disability
Paid holidays
Flexible spending account (FSA)
Critical illness coverage
Hospital indemnity coverage
Continued education offerings
On-the-job training
Opportunities for career growth