Associate Practice Manager

91114f55-1b24-484d-bf31-375a07de5da3•Appleton, WI

About The Position

In collaboration with the Practice Manager, the Associate Practice Manager provides strategic operational leadership, supervision, and direction for clinical operations and administrative responsibilities. The role supports the company’s mission, vision, values, policies, and practices, and contributes to patient excellence and staff engagement. The Associate Practice Manager helps ensure that daily practice operations run efficiently and effectively, including patient scheduling, billing, service coordination, quality of care, patient satisfaction, financial goals, staff engagement, workflow improvement, regulatory compliance, stakeholder liaison work, facility management, and staff management. When needed, this person assumes the Practice Manager’s role and responsibilities in their absence. Dental Associates describes itself as Wisconsin’s largest family- and dentist-owned dental group practice, founded in 1974, with more than a dozen offices throughout the state.

Requirements

Demonstrated leadership skills, including change management, operational planning, critical thinking, decision making, prioritization, team building, customer service, and conflict resolution.

Nice To Haves

Bachelor’s degree in Business, Healthcare Management, or a related field.
Clinical dental experience.
Three years of relevant experience and prior management experience in a healthcare setting.
Prior labor relations experience.

Responsibilities

Ensure daily practice operations run efficiently and effectively, including patient scheduling, billing, and coordination of services and facilities.
Support quality patient care and champion quality initiatives with providers and staff.
Maintain a patient and customer focus, as reflected in patient satisfaction scores and other indicators.
Achieve financial goals related to the budget.
Foster a collaborative work environment that values professional ownership and accountability among doctors and staff, as reflected in retention and engagement or satisfaction scores.
Review work processes regularly to improve workflow efficiency, including implementing technology and best practices.
Ensure compliance with regulatory requirements.
Serve as a liaison to embedded specialists, external stakeholders, and other Dental Associates providers; act as the point person for general facility management.
Manage practice staff directly and indirectly.
Assume the Practice Manager’s role and responsibilities in their absence, if needed.

Benefits

Flexible PTO
Medical insurance with an optional Health Savings Account through Associated Bank
Dental coverage: diagnostic and preventive services covered at 100%, and basic and restorative coverage for immediate family
Vision insurance
Life insurance
401(k)
Company-paid short-term disability
Paid holidays
Flexible spending account
Critical illness coverage
Hospital indemnity coverage
Continued education offerings
On-the-job training
Opportunities for career growth
Dedicated support team
State-of-the-art technology