Practice Associate
About The Position
The Practice Associate plays a pivotal role in the efficient and smooth functioning of the clinic. This multifaceted position requires strong organizational skills, excellent communication abilities, and a comprehensive understanding of medical office operations. The role coordinates administrative tasks, manages patient interactions, and supports the healthcare team to help ensure high-quality patient care. The position works with patients, referring practices, and teammates, and collaborates across organizational functions including Marketing, Human Resources, Operations, and RCM. The role also supports front-desk operations, patient records, appointment scheduling, correspondence, and end-of-day closing procedures.
Requirements
- Excellent phone and in-person communication skills.
- Strong organizational, time-management, and multitasking abilities.
- Computer literacy in basic applications, including Outlook and Microsoft Office.
- Full-time availability Monday through Friday.
- Detail-oriented, with organized communication between patients, doctors, and assistants.
- At least 1 year of medical or dental office experience.
- High school diploma or equivalent.
Nice To Haves
- At least 1 year of administrative assistant or receptionist experience.
- At least 1 year of Open Dental experience.
- Additional education or certification in healthcare administration.
Responsibilities
- Assist patients with check-in and check-out procedures, manage telephone calls, and address inquiries.
- Communicate effectively with referring practices, patients, and teammates.
- Schedule appointments to optimize patient satisfaction, surgeon time, and use of treatment rooms.
- Complete treatment planning and benefits verification independently and accurately.
- Create, access, and verify patient records in Open Dental; retrieve patient files, prepare flow charts, and sequence charts for surgeon examination.
- Maintain the reception area in a neat and orderly condition.
- Receive and distribute letters, packages, and other deliveries.
- Prepare outgoing mail and packages and deliver them to mail facilities for processing.
- Check, sort, forward, and respond to emails and other teammate correspondence.
- Collaborate with teammates and organizational teams, including Marketing, Human Resources, Operations, and RCM.
- Perform end-of-day closing procedures, including depositing cash and checks.
- Take on other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid vacation and sick time.
- Access to a 401(k) plan with employer match.
- Continuing education and tuition reimbursement.
- Eligibility for discretionary quarterly bonuses.
- Discounted oral surgery services for teammates and their families.
- Referral bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
