Bilingual Personal Banker Hendersonville

Wells Fargo•Hendersonville, NC

About The Position

Wells Fargo is hiring an Associate Personal Banker (SAFE) for its National Branch Network within the Consumer Banking and Lending division. The role focuses on delivering an exceptional customer experience, developing customer relationships, and helping customers succeed financially by connecting them with appropriate bank products, services, and digital solutions. The banker assists with basic account openings, service requests, and credit applications, while referring customers to other bankers and partners when appropriate. The position includes customer contact and may involve offering or negotiating terms and/or taking applications for dwelling-secured transactions. It requires SAFE registration and compliance with the S.A.F.E. Mortgage Licensing Act, Regulation Z loan originator requirements, and applicable Wells Fargo policies and regulatory standards. Continued employment depends on meeting these requirements, including satisfactory background and ongoing screening standards. The role also involves cash drawer maintenance, cash handling and balancing, and service-related tasks. The work schedule may include most Saturdays, and candidates must pass a required language assessment. Visa sponsorship is not available.

Requirements

At least 6 months of customer-interaction experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Bilingual speaking and listening proficiency in Spanish and English.
Must take and pass the required language assessment.
Ability to work a schedule that may include most Saturdays.
Must obtain SAFE registration at the time of employment and meet applicable loan originator qualification, regulatory, background, and ongoing screening requirements.
Visa sponsorship is not available.

Nice To Haves

Customer-service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging customers through phone or email outreach.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to offer introductions to additional team members to help customers succeed financially.
Experience collaborating with a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with customers and team members with integrity and professionalism.
Relevant military experience involving military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and recommend appropriate products, services, and digital solutions.
Assist customers with basic requests related to opening accounts, completing service requests, and submitting credit applications.
Develop understanding of bank products and services to connect them to customers’ needs.
Interact with customers with care and provide appropriate options for bank products and services.
Refer customers’ financial needs to other bankers and partners as appropriate.
Maintain a cash drawer and handle and balance cash; complete service-related tasks as needed.
Follow applicable policies, procedures, regulations, and risk and compliance obligations; escalate and remediate issues as appropriate.
Support customers and employees in resolving or escalating concerns or complaints.