Bilingual Personal Banker Hendersonville

Wells Fargo Bank•Hendersonville, NC

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch Network within the Consumer Banking and Lending division. The role supports customers with account openings, service requests, and credit applications while building relationships and helping customers succeed financially. The banker learns about Wells Fargo products and services, identifies customer needs, and connects customers with suitable banking products, services, digital solutions, and other bankers or partners. This is a SAFE position involving customer contact and duties that may include offering or negotiating terms for, or taking an application for, a dwelling-secured transaction. Employment requires SAFE registration, compliance with the S.A.F.E. Mortgage Licensing Act and related regulations, and meeting Loan Originator qualification requirements under Regulation Z. Continued employment is contingent on acceptable background investigation results and ongoing regulatory requirements. The role includes maintaining and balancing a cash drawer and completing service-related tasks. The schedule may include most Saturdays. Candidates must pass a required language assessment.

Requirements

At least 6 months of customer-interaction experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Bilingual speaking and listening proficiency in Spanish and English.
Pass the required language assessment.
Obtain SAFE registration at the time of employment and meet applicable Loan Originator qualification and ongoing regulatory requirements.
Meet applicable financial responsibility, character, general financial fitness, and criminal background standards.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Customer service experience handling complex transactions across multiple systems.
Experience proactively engaging customers through phone or email outreach.
Ability to educate customers about technology and the value of mobile banking.
Ability to help customers succeed financially by introducing them to additional team members as appropriate.
Experience working with a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with customers and team members with integrity and professionalism.
Relevant military experience, including work with military protocols and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and provide an exceptional customer experience.
Propose appropriate banking products, services, and digital solutions to help customers succeed financially.
Assist customers with basic requests involving new account openings, service requests, and credit applications.
Learn bank products and services and connect them to customers’ needs.
Interact with customers with care and provide appropriate options for products and services.
Refer customers’ financial needs to other bankers and partners as appropriate.
Maintain, handle, and balance a cash drawer and complete service-related tasks as needed.
Follow applicable policies, procedures, regulations, and risk and compliance requirements; escalate and remediate issues as appropriate.