Personal Banker Wicker Park IL
About The Position
Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch in Wicker Park, Chicago. This frontline role builds customer relationships through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with relevant banking products, services, and digital tools. The role supports account openings, service requests, and credit applications while working with branch teammates to provide a consistent, high-quality customer experience. Success requires relationship-building, sound judgment, and balancing customer service with business growth. Wells Fargo provides training and coaching to support career growth and mobility. The position supports branch operations by flexing between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support. SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the employee’s start date. Loan originators must meet LO/CFPB requirements and Wells Fargo standards related to financial responsibility, character, fitness, and background screening. A credit report may be reviewed, excluding the credit score, and additional ongoing screening may apply. Visa sponsorship is not available for this position.
Requirements
- At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
- SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
- Ability to work a schedule that includes Saturdays.
- Must take and pass the required language assessment.
- Loan originators must meet LO/CFPB requirements and Wells Fargo standards related to financial responsibility, character, fitness, and criminal background.
- This position is not eligible for Visa sponsorship.
Nice To Haves
- Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and meeting accuracy and service expectations.
- Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
- Comfort initiating outreach by calls, emails, or other channels to strengthen relationships and identify ways to support customers.
- Comfort with digital tools and technology, ability to learn new systems quickly, and ability to guide customers in adopting helpful capabilities.
- Ability to identify customer needs and connect customers to appropriate solutions, including referrals when additional expertise is needed.
- Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
- Ability to follow policies and regulations while identifying and escalating risk concerns.
Responsibilities
- Build lasting customer relationships through proactive conversations that support financial well-being and engagement.
- Understand customer needs and connect customers with relevant banking products, services, and solutions.
- Identify opportunities, promote solutions, and make appropriate referrals to meet customer and business goals.
- Support everyday banking needs, including new account openings, service requests, and credit applications.
- Handle cash and perform teller-line activities, processing transactions accurately and in accordance with compliance and operational standards.
- Use and adopt digital tools and technologies to improve the customer experience and support banking needs.
- Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
- Collaborate with branch teammates and coordinate handoffs to licensed bankers or specialists.
- Flex between cash handling and customer banking activities to support branch operations.
- Work a schedule that includes Saturdays.
- Take and pass the required language assessment.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Potential sales incentives, discretionary bonuses, and/or restricted stock units, depending on role eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
