Assoc Patient Service Spec

Vanderbilt University Medical Center•Franklin, TN

20h

About The Position

The Associate Patient Service Specialist provides service to patients before, during, or after appointments with regular guidance. The role helps maintain efficient clinic workflows, supports appropriate use of technology, and communicates effectively with patients. Duties include managing patient check-in and check-out, scheduling appointments, handling registration and insurance verification, collecting payments, and ensuring required documentation is completed in accordance with Vanderbilt University Medical Center policies and applicable legal guidelines. The position requires basic knowledge of patient scheduling, documentation, and medical terminology, along with a customer-service focus. The specialist contributes individually to the team, follows established processes to resolve routine problems, and seeks guidance when needed. Additional duties may be assigned.

Requirements

High school diploma or GED.
Less than one year of relevant work experience.
Basic knowledge of systems and procedures common to the role.
Ability to coordinate and schedule patient appointments using computer systems; awareness of VAS and EPIC decision trees.
Ability to receive and record patient information in compliance with legal guidelines.
Ability to comprehend medical terminology and documentation in an office or surgical setting.
Customer-service skills, including attentiveness to customer needs and responsiveness.
Ability to follow established processes, solve routine problems, and raise concerns in a timely manner.

Responsibilities

Conduct patient check-in and check-out.
Manage and maintain the reception area and welcome tablets, and support patients’ MHAV engagement.
Schedule appointments through clinical communication or direct requests and communicate appointment information effectively to patients.
Provide customer service and, with guidance, de-escalate and recover service when needed.
Obtain and load insurance coverage, verify coverage, and resolve RTE errors to support appropriate billing.
Use payor verification websites.
Complete accurate patient registration efficiently and collect payments due at the time of service.
Ensure patients receive HIPAA, consent, and billing forms and that completed forms meet established benchmarks.
Interpret patient situations involving minors or incapacitated adults to ensure patients are protected and represented in accordance with VUMC policies and legal guidelines.
Complete additional duties as assigned.