Systems Support Spec Assoc

UCHealth•Aurora, CO

3d•Remote

About The Position

Provides training, support, and troubleshooting to help end users use designated software systems across multiple system applications and interfaces. The position tests and troubleshoots assigned systems, analyzes system usage and return on investment, documents user issues and recommends ways to prevent recurrence, and works with clinic and department staff to train and reinforce workflows. It also helps clinics meet program and government documentation requirements, supports reporting requests, and builds relationships with other resources to help maintain IT functionality and accessibility. The role requires critical thinking, decisive judgment, the ability to work with minimal supervision, and the ability to take appropriate action in a fast-paced environment. The position is based in Aurora, Colorado, and may be eligible for fully remote work for candidates who reside in Colorado within a 20-minute drive of a UCHealth facility. Occasional travel to UCHealth locations may be required. The schedule is full time, 80 hours per two-week pay period, with day and evening rotation. Pay is $24.68–$37.03 per hour, dependent on relevant experience.

Requirements

High school diploma or GED.
One year in the current job family or an equivalent position.
Critical thinking skills, decisive judgment, and ability to work with minimal supervision.
Ability to work in a fast-paced environment and take appropriate action.

Nice To Haves

Healthcare experience.
Epic or other EHR experience.
Call center experience.

Responsibilities

Test and troubleshoot existing and proposed assigned systems.
Analyze the usage and return on investment of installed and proposed assigned systems.
Document end-user issues and recommend steps to prevent recurring issues.
Consult with clinic and department roles to provide training and reinforce workflows.
Assist clinics with documentation to meet program and government requirements.
Collaborate on reporting requests, including creating reports or writing specifications for custom reports.
Learn about and build relationships with other resources to help ensure IT functionality and accessibility.

Benefits

Three-Year Incentive Bonus.
Annual merit pay increases based on performance.
Annual market reviews of positions and base pay adjustments as needed.
Medical, dental, and vision coverage.
24/7 mental health and well-being support for employees and dependents.
Discounted gym memberships and fitness resources.
Free Care.com membership.
Voluntary benefits, including accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
Paid time off, paid family and medical leave, and leaves of absence.
Employer-provided basic life and accidental death and dismemberment coverage, with buy-up options.
Employer-provided short-term and long-term disability coverage, with a buy-up option.
403(b) retirement plan with employer matching contribution; an additional 457(b) plan may be available.
Flexible spending accounts for health care and dependent day care; a health savings account is available with enrollment in a high-deductible medical plan.
Access to academic degrees and certificate programs.
Up to 100% of tuition, books, and fees paid for specific educational degrees; other programs may qualify for up to $10,000 per year prepaid or up to $5,250 per year in tuition reimbursement.
Access to LinkedIn Learning and internal professional development opportunities.
Free assistance navigating the Public Service Loan Forgiveness program and submitting federal student loans for forgiveness.