Assoc Patient Service Spec

Vanderbilt University Medical Center•Franklin, TN

About The Position

Provides service to patients before, during, or after appointments with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. The role supports patient-facing operations within CWH Franklin Operations, including registration, scheduling, insurance verification, payment collection, and compliance with patient documentation requirements. Additional duties may be assigned.

Requirements

High school diploma or GED.
Less than one year of experience.
Basic job knowledge of systems and procedures common to the role.
Fundamental awareness of patient scheduling, including VAS and EPIC decision trees.
Fundamental awareness of patient documentation and applicable legal guidelines.
Fundamental awareness of medical terminology and documentation.
Novice-level customer service capability.

Responsibilities

Conduct patient check-in and check-out.
Manage and maintain the reception area and welcome tablets, supporting patient engagement with MHAV.
Schedule appointments through clinical communication or direct requests and communicate effectively with patients.
Provide excellent customer service and de-escalate service concerns with guidance.
Obtain and load insurance coverage, perform verification, resolve RTE errors, and use payor verification websites to support appropriate billing.
Complete accurate patient registration efficiently and collect payments due at the time of service to meet collection metrics.
Ensure patients receive required HIPAA, consent, and billing forms, and that forms meet established benchmarks.
Interpret situations involving minors or incapacitated adults to ensure patients are protected and represented in accordance with VUMC policies and legal guidelines.